Customer Service Team Leader, Kingston

Location

Kingston upon Thames, Greater London | United Kingdom

Job description

Overview

Salary: £20,000 – £25,000

Location: Kingston upon Thames

An excellent opportunity has arisen for an organised and professional Customer Service Team Leader to manage a customer service team and lead by example. The ideal candidate will have excellent customer service management experience whilst ensuring a high quality of service in delivering a highly time sensitive product.

The Role

Reporting to the directors you will lead a team of customer service agents in the customer service department. You will be responsible for ensuring the customer’s expectations of a high service level are met at all times.

• Ensure product arrives on time, all of the time
• Daily communication with clients
• Manage and motivate a team
• Team training and development
• Accurate upkeep of records
• Develop communication channels with relevant internal departments
• Working with stakeholders to resolve recurring problems

Job tags

Salary

£20k - £25k per annum