3rd Line Support Engineer

Location

Stourport on Severn, Worcestershire | United Kingdom

Job description

3rd Line Support Engineer

Location Stourport

Salary – £30-£40k per annum

Full time 

Benefits

• 22 days holiday per year plus bank holidays (increases after 3 years)
• Contributory pension scheme (after 3-months)
• Company laptop
• Company mobile phone or contribution to personal mobile phone
• Health Cash Plan (after probation)

Purpose of role:

The company has been operating for almost 8 years providing Datacentre Hosting, IT Support and VOIP systems out of our offices in Stourport on Severn.

As a business, the company are growing and understand that their people are an important part of what enables this to happen. Due to this growth, they are looking for exceptional people to be part of the team and journey. If you are passionate with a will to succeed, then the company would love to hear from you.

The successful candidate will have a strong understanding of IT technologies with a desire to deliver a high-quality service to external customers.

You will have previous experience of working in a similar role with.

• suitable personal skills to build relationships with colleagues and clients.
• highly effective communication skills and phone manner
• the ability to handle challenging customer situations and work under pressure.
• the ability to prioritise workload and multi-task.
• the ability to work in a proactive, methodical manner whilst having attention to detail.
• strong problem-solving skills

Main Responsibilities

• Provide IT Troubleshooting via telephone and remote support software.
• 3rd line escalation from 1st and 2nd line support engineers
• To provide some onsite solution implementation
• To diagnose faults with technical systems and take appropriate action.
• To help create new knowledge base articles to share information for reuse throughout the team and customer base.
• Provide a high level and effective service to the company IT and its’ customers.
• Working with Senior Management team to provide top level IT expertise.

Technical Skills Required

• Knowledge of virtualisation technologies (Hyper-V/VMWare). Also, Server, Storage and Networking would be preferred.
• Ability to produce clear and concise documentation.
• Microsoft Windows Server technology design and implementation
• Good knowledge of Active Directory design and implementation
• Good knowledge of cloud technologies (Exchange online, SharePoint, Intune)
• Understanding of security solutions such as implementation of Nextgen Firewalls

Please apply with your CV in the first instance.

Wright Staff are acting as an employment business in relation to this vacancy.

Supply of driving staff to clients:Wright Staff Recruitment Ltd specialise in the supply of driving staff to clients based in Worcestershire, Gloucestershire and the West Midlands. We pride ourselves on the fantastic service that we provide to both our clients and drivers. We understand all our drivers requirements and make sure we find the work that best suits them, as a result of this we have an excellent record of driver retention and driver satisfaction. All our driver's are PAYE and get holiday pay on a rolling schedule. We are also one of the few agencies that do not charge our clients overtime after 8 hours. Please feel free to call us at any time if you are looking for a new driving position. Permanent Recruitment Solutions:Wright Staff Recruitment Ltd have a number of experienced permanent consultants specialising in a number of different sectors including but not limited to Engineering, Manufacturing, Distribution, Commercial and Sales & Marketing. Our aim is to connect companies with the correct people who will meet the requirements and needs to help develop growth. We offer permanent recruitment solutions for everyone, whether you are an individual job seeker looking or a company looking for permanent placements.Permanent recruitment involves bringing in full time employees that are expected to work and grow with the company. These employees are fully on the payroll of the company and are liable to all the benefits the company is expected to provide by law including tax relief, sick pay, pension entitlements and so on. You will continue to be PAYE (for HMRC purposes).

Job tags

Salary

£35k - £40k per annum