IT Support Technician Apprentice (Westcliff High School For Boys) WESTCLIFF HIGH SCHOOL FOR BOYS LIMITED

Location

Westcliff on Sea, Essex | United Kingdom

Job description

What you will do in your working day

The IT Support Technician is responsible for:

• Assisting in the development, support, maintenance and security of all ICT systems within the school.
• Assisting in the installation, configuration and testing of hardware and software.
• Providing technical advice and assistance in the classroom to support pupils, and teaching in a learning environment.
• Upskill and share relevant ICT knowledge with other members of the ICT team.
• To operate as first-line support for staff throughout the school.

To maintain the computer networks logging action taken and in particular:

• To maintain, upgrade, and repair a wide range of PCs and peripherals and to install applications correctly.
• To identify problems with the network and to resolve those swiftly and efficiently.
• To install hardware and to ensure peripherals work with computers.
• To advise on the compatibility of hardware, applications, and operating systems.
• To identify and resolve PC, peripheral and application errors.
• To install and set basic configuration options for equipment such as switches and access points.
• To install and maintain standard network cabling and to perform basic diagnostic and recovery routines on network equipment.

Complete the below daily:

• Ensure that computers are functional in each ICT room.
• Clean projector filters in accordance with a planned schedule.
• Undertake a visual check of rooms and facilities.
• Replenish consumables around the school (toner etc.).
• Maintain the room booking system relating to ICT facilities.
• Act as a point of contact for staff and pupils concerning ICT as required and provide telephone, email, and desktop support to pupils and staff.
• To control, maintain, install and set up when required, ICT and audio-visual equipment held within the school, including digital projectors.
• To maintain an up-to-date knowledge of the School's ICT network, connections, and components.
• Occasionally to provide ICT Support for School events (including evening events), for example, parent evenings.
• To provide support for the Reprographics Department as requested by the headmaster.
• To undertake, from time to time, such other duties as may reasonably be requested by the Director of Technology or the Headmaster.

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

What to expect at the end of your apprenticeship

This role is for a 24 fixed term Apprenticeship contract which may lead to securing a permanent position within the school upon completion of the programme.

Job tags

Salary

£14.41k per annum