West Sussex County Council
Location
Chichester, West Sussex | United Kingdom
Job description
The Opportunity
Salary: NJC Grade 6 £25,119 to £26,421
Working Pattern: Full time, 37 hours per week
Contract Length: Permanent
Location: County Hall, Chichester, with hybrid working
The Family Information Service team is on the lookout for an outstanding individual who prides themselves on their customer service skills. Join us as a Family Information Service Assistant at this exciting time as we roll out the government's expansion of childcare.
The Family Information Service (FIS) provides information, advice and guidance to parents and carers of 0-25-year-olds on Ofsted registered childcare, childcare funding, family activities and support services. We are a statutory service meeting duties within the Childcare Act 2006. Our service plays a key role for many families, especially working parents or those wishing to return to work or undertake training. In turn this supports a sustainable and prosperous economy across the county, enabling families to fulfil their potential.
To ensure this service functions well, the Family Information Service Assistant needs to be multiskilled to support a wide range of customers. You will triage incoming requests directly from families or providers and make an evaluation of next steps, assessing the correct course of action or referral, referring any concerns, advising on complaints, completing complex calculations for funding entitlements, and identifying any risk of financial irregularity and flagging it appropriately.
You will use your excellent customer service skills to respond to day-to-day problems and queries from the public and partners and update our systems accurately providing a truly customer-focused service.
What you need to succeed
For a full description of key skills are qualification and/or experience required for this role, please see the job description attached.
Why WSCC?
As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.
In addition to working within a great team and a brilliant opportunity you will receive:
For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.
Further Information
The reference number for this role is CAFHE04970.
For an informal conversation or for further information regarding the role, please contact please contact .
For issues or queries regarding your application please contact .
To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV.
Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
This post is subject to 3 years referencing and an occupational health check.
West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.
For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme, this can be found on our application help page.
Job tags
Salary
£25.12k - £26.42k per annum
