Customer Service and Business Support Officer (SO1)
Location
Waltham Forest, Greater London | United Kingdom
Job description
Customer Service and Business Support Officer (SO1)
Description
We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Business Support Officer. As a SO1 officer, you will play a vital role in ensuring quality services are provided to our valued customers and support the smooth running of our business operations. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering exceptional customer service.
Responsibilities
Respond to customer inquiries and provide accurate and timely information via phone, email, and in-person interactions
Resolve customer complaints and concerns, demonstrating empathy and professionalism
Process customer orders, ensuring accuracy and efficiency in data entry
Coordinate with internal departments to address customer needs and resolve inquiries or issues
Assist in maintaining customer databases and updating customer records
Collaborate with the sales team to provide support in generating leads and developing relationships with customers
Contribute to the development and improvement of customer service procedures and processes
Requirements
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to remain calm and composed while handling difficult customer interactions
Proficient in using customer relationship management (CRM) software and Microsoft Office Suite
Attention to detail and ability to multitask effectively
Proactive and self-motivated, with a strong sense of ownership and accountability
Ability to work both independently and collaboratively as part of a team
Previous experience in customer service or a related field is preferred, but not required.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:30
Pay Per Hour: £14.00
Should you wish to apply for this job opportunity, please, send an up to date CV.
Job tags
Salary
£14 per hour
