Spa Therapist

Location

Windermere, Cumbria | United Kingdom

Job description

Job description

Salary: £24,440 to £27,560

Gratuities: £150 - £230 per month

Plus commission on any retail sales you make

Accommodation: subsidised accommodation available on site or in local town

Staff transport: provided free between staff houses and hotel

Hours: 40 per week

Learn from the best.

Be part of a great team.

Work in a stunning location.

THE ROLE OF SPA THERAPIST

• Performs treatments in Spa Space, Jetty Spa, Guests Spa Lodges and Suites,

• Shows a good knowledge of all spa treatments and the products used in the spa, both ESPA and Pure Lakes.

• Provides all spa treatments to the highest standards and adheres to the correct treatment protocols. (In house training and ESPA training are provided.)

• Carries out a full consultation with guests and is knowledgeable about contra-indications.

• Hosts spa trails and looks after guests when using spa facilities.

• Upsells treatments to generate revenue for the spa and recommends retail products to guests to help with their individual needs and enhance their experience.

• Ensures that any special occasions for guests are recognised.

• Navigates the spa diary and creates spa reservations, responding to emails in a timely manner, sending guests confirmation emails.

• Assists the Spa Manager with daily running of the spa and reports to the Spa manager or deputy in absence of Spa Manager.

• Has excellent time management and has a good knowledge of the Gilpin Hotel and Lake House and its practices.

• Informs the Spa Manager or deputy of any low stock levels of products and consumables etc. which will impact on treatments.

• Ensures both spas are kept immaculately clean and well presented. Checking that products and consumables are topped up.

• Cleans spa facilities to correct standards as per departmental guidelines and ensures all spa laundry is taken to be washed. Clean laundry to be brought to the spa and put away neatly.

• Ensures that all guest issues are reported to the Spa Manager and on Gilpin Academy as soon as possible.

• Charges treatments and products through EPOS system and PDQ.

• Achieves retail targets set by management.

• Unpacks and stores stock on arrival.

• Ensures a detailed handover is completed each day.

• Completes the end of day banking.

• Informs the Spa manager or deputy of any health and safety risks/ issues and adheres to health & safety standards.

• Helps out other departments when required and if time allows.

• Maintains a clean, tidy, organised and safe working environment at all times.

• Is immaculately presented at all times in clean pressed uniform, with long hair tied back. Attention to personal hygiene is also extremely important.

Skills and experience required for the role

• Previous experience in a similar level of establishment is preferred.

• Relevant qualifications in treatments that are offered in this particular Spa

• Face to face experience with guests is essential.

• Strong teamwork and communication skills to effectively collaborate with other teams in the business, in particular the front of house teams.

• Flexibility to work weekends and holidays, as per the demands of the business.

• Exceptional customer service skills and good listening skills

• Ability to work in a busy environment and under pressure

• Ability to work under own initiative

• Excellent organisational skills

• Strong sense of need for achievement of goals and success

• High level of motivation, determination and commitment

• To undertake additional or other duties or work as necessary to meet the needs of the business.

• Good health and a general level of fitness is required for this role.

• Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.

LIVE, WORK & PLAY IN THE LAKE DISTRICT

Work hard but really enjoy your days off? There's nowhere better to do that than in the beautiful Lake District. As well as the traditional hospitality jobs at Gilpin Hotel and Lake House, you can also be an accountant, an agri-scientist, an interior designer, a landscape gardener, a marketeer, and much more… the opportunities are endless!

LOVE & LAUGHTER - WE LOVE WHAT WE DO - JOIN US AS OUR SPA THERAPIST

Many of our guests come to Gilpin for very special celebrations, investing time, money, expectations, memories and feelings into their stay with us. Our job is to help create the magic, sowing the seeds for lasting happy memories with five star service, and a lot of love and laughter.

THE WORLD IS YOUR OYSTER - WE WILL TRAIN & DEVELOP YOU

You can start at whatever level is right for you, and immediately start learning about the work and our team spirit; everything you need will be provided in a combination of on the job training and via our online Gilpin Training Academy, with clear pay progression built in. If you want to prove yourself and become a manager, the opportunity is there – you can see for yourself what you need to do to progress, and if you wish to take it further this can lead to a degree or leadership course without needing previous qualifications. We don't pigeon hole and we support you to create your own career path - you might start off in one department and decide you want to try something in another department, For those that have a set career path in mind though, we'll support you to develop as far as you want to go. This is your future – our job is to train you & prepare you for whatever you do next.

WHAT’S IN IT FOR ME?

SOCIAL

Staff social events, activities and parties throughout the year.

FOOD

Home-cooked food for just £1 per meal. A breakfast of toast and cereal is free, and available at all times. We also have snacks and tasty treats available throughout the day.

SUBSIDISED ACCOMMODATION

Fantastic subsidised shared staff accommodation, some at the hotel, some in the countryside, and some in the centre of Windermere and Bowness. In all accommodation there is a shared kitchen and lounge area. We spring clean your room before you move in, meet you, show you around, and settle you in with a welcome pack, and check all the accommodation monthly to make sure everything is still lovely. Our staff accommodation ranges from mobile static homes to ensuite rooms in Bowness and Windermere (from £130 to £350 per month including bills). If you’re really trying to save and don’t have a lot of stuff, there are a few very small mobile static home rooms that we don’t charge anything for.

STAFF TRANSPORT

Free staff transport between Gilpin Hotel and Lake House and the staff houses in Crook, Windermere and Bowness.

GYM MEMBERSHIP

Free use of Choices Health Club in Troutbeck Bridge with gym, swimming pool, steam room, sauna and hot tub.

MYCUMBRIA CARD

We buy MyCumbria Cards for all of our team – old and new! With this you can get offers and discounts throughout Cumbria on food & drink, activities, shopping and more. We’ll also be introducing a scheme where you can get even more money off certain activities, so watch this space to go bike riding, canoeing, rock climbing, or relax with a lovely meal or go to the cinema…

ENGLISH LESSONS

We provide personalised English classes (while you’re paid) if you wish to gain confidence and ability to communicate in English. The aim is to motivate and encourage progression here at Gilpin as well as to gain confidence outside of work.

TREATS - DINING & HOTEL STAYS

Discounted rates in our restaurants, as well as amazing opportunities to stay at other Relais & Châteaux and Pride of Britain hotels from just £150 per night!

FRIENDSHIP & FUN

There are around 170 of us in Team Gilpin, but we’re not a big international hotel. We love what we do, and believe it’s important to have a friendly warm atmosphere behind the scenes as well as out front. We are family run with a strong team of managers who really look after, look out for and nurture our teams. We have a lovely, friendly, close knit team, where great friendships are made (often long term). We believe in enjoying what we do!

Job tags

Salary

£24.44k - £27.56k per annum