Michael Page
Location
Lancashire | United Kingdom
Job description
As IT Service Delivery Manager you will oversee the quality of services provided by the service function to one of their key customers who they have recently acquired.
You will be responsible for Client Relationship Management, Service Quality Assurance, Service Improvement, Performance Monitoring, Service Provision, Problem Resolution, Reporting and Operational Planning Initially, you will be expected to meet with the key stakeholders at their customer sites and understand how the IT service function is currently performing and gather requirements on what the future state needs to be to meet the business demands. You will identify opportunities for service improvement, efficiency enhancement and cost reduction and then formulate and implement that plan with the Service Desk Manager and wider Service team. You will be responsible for managing customer relationships, ensuring that customer receive the services they expect, and addressing any issues or concerns that may arise during service delivery. This will include service reviews, performance monitoring and resolving any issues.Job tags
Salary
£50k - £60k per annum
