NHS Jobs
Location
Stanley, County Durham | United Kingdom
Job description
To re-allocate appointments from the Reserve Appointments Worklist. To contact patients by telephone for short notice appointment cancellations. To ensure that all appointments which require cancelling or amending are reallocated for patients. To rebook patients from cancelled clinics and inform patient either by telephone or letter, as appropriate. To book new and review appointments as indicated by the project manager and clinical team. Ensure all Trust and departmental policies and procedures are adhered to to ensure standards are maintained in the department and all tasks carried out correctly and within the correct timescales. Ensure all demographic information is collected and updated. Take telephone calls from TLHC participants, dealing with appointment queries, documenting messages and passing to the clinical team for action.
Job tags
Salary
£22.38k per annum
