Location
West End, Hampshire | United Kingdom
Job description
Group F&B Manager
Company Overview: Metropolitan Gaming is a leading entertainment company with a portfolio of venues across the UK, offering thrilling experiences to our guests. As we continue to expand and innovate, we are seeking a passionate and experienced Group Food and Beverage Manager to join our dynamic team. With a commitment to excellence and a focus on delivering exceptional service, we offer a unique opportunity to grow and thrive in the hospitality industry.
Job Title: Group Food and Beverage Manager
Reporting To: Director of F&B and Hospitality
Location: Split between field-based travel and our central London head office
Hours: 40 hours per week, with flexibility as needed
Main Functions of the Job: As the Group Food and Beverage Manager, you will be responsible for driving operational excellence and financial performance across our food and beverage operations. Your role will involve implementing strategies, managing stakeholders, and mentoring venue teams to deliver outstanding guest experiences.
Main Duties and Responsibilities Across Disciplines:
Group Level Stakeholder Management:
- Collaborate with the Director of F&B to provide business updates and insights to the board.
- Manage central F&B functions and liaise with other departments for seamless operations.
- Analyse commercial data to improve offerings and identify trends.
- Lead the assessment and implementation of new F&B systems and software.
Financial:
- Set budgets and review forecasts in coordination with Head Office and venue teams.
- Monitor operational performance, focusing on labour management and operating margins.
- Guide venue price setting and support benchmarking activities.
- Oversee equipment and provide input into capital investment plans.
Guest Perspective:
- Ensure exceptional service standards across all venues.
- Monitor guest experience and refine standards for quality control.
- Review dish presentation and monitor customer feedback for improvement.
Operations:
- Manage operational F&B teams and conduct audits and mystery shopper exercises.
- Review venue sales performance and develop action plans for improvement.
- Implement cost controls and oversee training for venue managers.
- Ensure compliance with company policies, health, and safety regulations.
Insight and Innovation:
- Drive F&B initiatives and footfall across venues in collaboration with sales & marketing.
- Identify industry trends and work with brand partners on marketing initiatives.
- Support culinary and mixology teams in menu innovation and technology utilization.
People and Culture:
- Develop high-performing venue teams through coaching and team building.
- Foster a positive culture and support employee engagement.
- Implement training and development programs for staff growth.
Required Skills:
- Experience in multi-site management with strong P&L management skills.
- Excellent communication, analytical, and organizational skills.
- Ability to thrive under pressure and meet deadlines.
- Experience with EPOS and restaurant reservations software.
- Proficiency in Microsoft packages and willingness to learn new software.
Benefits: We value our employees and offer a comprehensive benefits package, including:
- Competitive salary
- 50% off food and beverages in all UK venues
- Extensive Rewards platform with discounts on travel, retail, and more
- Company Sick Pay, Pension, and Life Assurance
- Refer a friend incentives and financial advice services
- Employee health and wellbeing services and assistance program
- Cycle to work scheme
Join Our Team: If you are a passionate leader with a track record of success in the hospitality industry, we invite you to apply for the Group Food and Beverage Manager position. Take the next step in your career and be part of our exciting journey as we continue to redefine entertainment and hospitality.
Job tags
Salary
