Louis Fitzgerald Group
Location
Ireland | United Kingdom
Job description
Are you ready for the next step in your career and looking to join one of Ireland's best hospitality groups, then this role could be for you!!
Fantastic career progression and opportunities to grow The Fitzgerald Group.
Top industry rates on offer for the right candidates.
About The Role
Duties & Responsibilities
Customer Service & Guest Satisfaction:
• Responsible for ensuring all customers experience a satisfying visit and receive the highest standard of goods and services while maintaining and creating customer friendly relationships.
• Even in difficult situations make sure all customer complaints are dealt with in a friendly manner and within a reasonable time frame.
• Report all customer feedback to the staff, ensuring speedy corrective action
• Spot checking staff to ensure procedures are in line with the group polices
Revenue & Reporting:
• Ensure all administration work required for the pub is in line with Group Policies and Procedures, Employment Legislation and Health and Safety Legislation is completed; in order to be present to the relevant stockholders or governing bodies should the need arise.
Inventory & Stock Control:
• Assist in the control of stock levels and stock quality, including deliveries, ensuring that all stock control policies are adhered to, wastage control, storage, security and loss prevention.
• Actively partake in any investigations that may arise as a result of discrepancies in audit reports.
Health & Safety:
• Ensuring that all service areas of the premises is kept clean and tidy at all times.
• Ensure any defects are reported to the General Manager, ensuring that defects are dealt with in an efficient and effective way to restore to full working or operational order.
• Ensure all areas of the pub are properly maintained and are within all health and safety and fire safety regulations. Manage all tracking and recording of same for any inspections that may arise.
• Keep effective control on the security to ensure a safe environment for all staff, customers and to prevent loss.
Human Resources/Training & Development:
• Liaising with HR in Head Office to ensure best practice is achieved with regards to recruitment, inductions, training and development and employee motivation.
• Be aware of and implement all Group policies and procedures to ensure an appropriate code of conduct is maintained in all areas of the bar.
• Monitor and ensure that all staff are aware and compliant with all relevant legislation in areas including but not limited to employment, health and safety, fire, licensing, gambling and tobacco.
• Ensure all employee grievances & disciplinary issues are dealt with in a promptly professional manner as laid out in the Group Grievance and Disciplinary Policy.
• Conduct, participate and engage in performance and development reviews on a regular basis with your employees and General Manager and undertake any training relevant to the role.
Operations & Communications:
• Attend regular meetings with the management team and staff to ensure that all staff is aware of new products, promotions, upcoming events, training, customer complaints and allow feedback from the management and staff regarding work practices that can improve customer experiences and working conditions.
• Ensure the best workforce resources and skills are in place to optimise the performance and service at all times.
• Work in all areas of the pub to ensure best practices and procedures are maintained. Ensure measures are implemented for improving practices where required.
Other Responsibilities:
• Manage your time effectively to ensure all tasks are carried out on a priority basis.
• Be punctual, reliable and trustworthy, maintaining confidentiality at all times in respect of all Group related matters and to prevent disclosure of confidential and/or sensitive information.
• To carry out reasonable instructions given by the General Manager, Directors, Head office and any additional duties as outlined and detailed by the Senior Management team.
Skills Needed
Hospitality, PeopleAbout The Company
The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation. The Louis Fitzgerald Group is one of Ireland’s largest privately-owned hospitality groups. Oozing with Irish culture the group has over 19 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds. This includes some of Ireland’s most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Ireland’s most prized artifacts. The multi-award-winning Stag’s Head, and Kehoes Pub, are a haven for locals and tourists. In short, we pride ourselves on our reputable name within the hospitality industry.Company Culture
With over 19 pubs, restaurants and 2 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation. Our current vacancies can open a window of many opportunities within the group to the right candidate. All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to.Desired Criteria
Required Criteria
Closing Date Tuesday 19th March, 2024
Job tags
Salary
