Repairs Advisor

Location

Lewisham, Greater London | United Kingdom

Job description

5 months contract with A Local Authority

Job Summary:

· Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes.

· To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.

Key Duties/Accountabilities:

· To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests, no access reports, requests for additional jobs and provide detailed advice to customer queries.

· To undertake administrative tasks for the Repairs department: supporting the responsive repairs, work scheduling and contact centre functions.

· Monitor, chase-up and co-ordinate repair work orders until completed. Prepare progress notes, orders and relevant statistics.

· Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management team.

Essential Experience Required:

· Experience within a housing service ideally repairs.

· Experience within a B2C Customer Service or Contact Centre environment.

Essential Qualifications Required:

· Educated to GCSE grade A-C standard.

Additional information to note:

· Contact Centre experience is vital.

· The rota will be 8-4 with one long day (8-5) to make up the hours of 36.

· Wednesdays are always 9-5.

The closing date for this position is ASAP .

Job tags

Salary

£20.88 per hour