Customer Services Advisor

Location

Exeter, Devon | United Kingdom

Job description

Customer Services Advisor

Exeter Hospital | Sales and Business Development | Permanent Contract | Full time
Up to £22,000 per annum, depending on experience
37.5 hours per week

At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you have a flair forging strong relationships, driving sales and customer experiences, you could be just who we're looking for.

As a Customer Services Advisor, you will:

• Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital
• Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service
• Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively
• Log enquiries on the Hospital CRM and oversee the customer journey
• Undertake bookings for the customers ensuring full adherence to GDPR
• Ensure all customer interaction is undertaken in a timely manor
• Organise and support delivery of patient and GP facing consultant events
• Support general marketing of the service

You may be required to provide support and general assistance to other areas within the multidisciplinary team as necessary and ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format. You will also help support our patient and community events as and when required.

To succeed as a Customer Services Advisor, you will need:

• Excellent customer service skills
• Proven experience in customer service
• To be a confident and customer-focused communicator with the ability to manage, appraise and interpret the right data, and to present it in a timely and professional manner.
• Excellent written and verbal communication skills
• Excellent interpersonal skills and a good level of IT literacy
• Good organisational skills
• Ideally educated to GCSE in English and Maths with NVQ Level 2 in Business and Administration or equivalent, you will have good IT and keyboard skills. Experience within an administrative or customer facing environment would be a real advantage.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a cycle to work scheme, gym membership, private healthcare and more - at Nuffield Health, we'll take care of what's important to you.

Nuffield Health Exeter Hospital

The Exeter Nuffield hospital is based next to the RD&E hospital in Wonford, Exeter. The hospital has 2 theatres, as well as a hybrid cardiac catheter laboratory/theatre and an Endoscopy suite. There are two ward areas: an inpatient area with 21 beds and a day-case ward with 12 beds. We also have a busy outpatient department, pharmacy, physiotherapy, and radiology department including an MRI scanner. We specialise in elective orthopaedic and spinal surgery, cardiology including invasive procedures, general surgery, plastics and cosmetic surgery, ENT, and gynaecology. The Hospital has a MAKO robot that undertakes some of the joint replacement surgery which we have become well known for in this field of surgery.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

Job tags

Salary

£22k per annum