Apprentice Customer Service Advisor SPECTRA SPECIALIST ENGINEERING LTD

Location

Westbury, Wiltshire | United Kingdom

Job description

What you will do in your working day

We are looking for a driven individual to join our Customer Service team as a Customer Service Apprentice to assist in delivering an outstanding customer experience as first point of contact. As a customer service advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge. This is the best way to gain experience as you will be in a busy working environment.

Duties:

• Promote good customer relations
• Identify accurately customer requirements
• Ensure all telephone enquiries are answered courteously and efficiently (once confident)
• Maintain and continually improve the quality of service provided to the customer

The training you will be getting

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.

As a result, you will receive the following qualification:

• Customer Service Practitioner Level 2
• Level 2 Functional Skills in Maths & English (if not already exempt)

What to expect at the end of your apprenticeship

On completion of the apprenticeship, you will be a qualified with a level 2. There are various opportunities for progression with the business. An apprenticeship with us allows you to acquire valuable skills and experience, which improves your CV and employability when you've finished training.

Job tags

Salary

£10.98k per annum