ICT Consultant Apprentice
TURN IT ON LTD
Location
Tonbridge, Kent | United Kingdom
Job description
What you will do in your working day
Responsibilities: [will include but not be limited to:]
Customer service:
- Provide excellent communication to the school
- Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service
- Requesting, follow up and closing quotes with adequate description and detail
Technical Responsibilities:
- Desktop & Applications Support / Server & Network Support / Configuration & Installation
- Learn to maintain an up-to-date and accurate database of school hardware and software
- Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
Quality Management:
- Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers
- Customer relations/satisfaction e.g., customer feedback
- Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General: [will be to:]
- Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines
- Ensure excellent communication with schools, manager, and other team members
The training you will be getting
Level 3 Information Communications Technician Standard.
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premises and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell.
What to expect at the end of your apprenticeship
90% of QA apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.
Job tags
Salary
£14k per annum
