---

---

Location

Cheltenham, Gloucestershire | United Kingdom

---

Job description

Technical Support Engineer

Location: United Kingdom - Cheltenham
Type: Permanent

Salary: £25K - £40K / Year
Date: 07/12/2023

Apply

About the job

About the Job:

 

🚀 Technical Support Engineer - Cheltenham HQ - £25,000 to £40,000 (DOE)

 

Position Overview:

 

An exceptional opportunity has arisen at a distinguished telecoms and IT managed services company based in Cheltenham. The Technical Support Engineer role seeks a proactive and adaptable individual to play a pivotal role within the Managed Services department. This position offers a diverse range of responsibilities and the chance to contribute significantly to a customer-focused approach.

 

Role Summary:

 

The Technical Support Engineer will play a crucial part in providing remote and on-site support to esteemed customers. Based in Cheltenham, this role will involve travel to customer sites, requiring an Enhanced DBS check. Responsibilities include installing and maintaining telephony systems, network infrastructure, proactive/reactive maintenance, managing support tickets, and ensuring adherence to Service Level Agreements (SLAs). Contributing to procedural documentation and enhancing the knowledgebase will be fundamental.

 

Ideal candidates will exhibit:

 

• Experience in a dynamic helpdesk or MSP environment.
• A proven track record of 1-2 years in a support role.
• Exceptional communication skills (written and verbal) and a strong focus on customer service.
• Proficiency in fault analysis, prioritization, and effective problem-solving.
• Competence in hardware and networking technologies including TCP/IP, Routing, LAN/WANS, VPN, Firewall configuration, and device installations.
• Familiarity with ISO27001 standards and procedures.

 

Benefits and Inclusivity:

 

This role offers benefits such as a generous holiday allowance, diverse training opportunities, pension schemes, and the chance to be part of a vibrant IT community in Cheltenham. The company is committed to fostering an inclusive environment, emphasizing fairness and equality in all employment stages, and values talent, diversity, and commitment.

 

If this sounds of interest to you, please apply below or email [email protected]!

---

Job tags

---

---

Salary