LQ Resorts
Location
Oswestry, Shropshire | United Kingdom
Job description
An exciting opportunity has arisen for a Food and Beverage Assistant (F&B) to join our F&B Team. The successful applicant will assist in providing a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations, whilst maintaining maximum revenue and guest expectations.
About The Role
Roles and Responsibilities
Assist in creating a warm and welcoming environment for our guests
Assist in the set-up, preparation, and provide service duties for restaurants/ functions / conferences as required
Ensure that guests are greeted, seated and provided with menus promptly
Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
Ensure Food and Beverage departments are ready for service and ensure the areas are left ready for the next shift
Familiarise yourself with menus and as much information about the food and beverage offering available in order to answer any questions guests may have
Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
Maintain a good standard of food safety, allergen and hygiene
Ensure the food and beverage areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
Deal with guest comments in a friendly and efficient manner, ensuring guest satisfaction and expectation at all times and ensure that any guest complaints and positive comments are reported to management
Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
Cleaning and maintaining equipment, glassware, crockery and cutlery
Ensure that all front of house and guest areas are well maintained at all times
Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
Key skills
Confident and approachable
Good team work and can work well alone
Good time keeping and attendance
Calm under pressure during busy periods
Excellent selling and customer service skills
Can use own initiative and problem solve
Resilience and calm attitude when dealing with face to face complaints
All staff Key Performance Measures
Our values underpin everything we do here at Lion Quays, staff should ensure that these are at the fore front of what they do day to day.
To focus on the guest experience at all times and continually strive to delight time after time
To see each guest as part of a long-term relationship not a one-time event
Attitude:
Polite, friendly and engaging personality
Helpful to guests requiring assistance
Respectful
Positive ‘can-do’ attitude
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of, and associated with
To encourage our team to contribute to excellent working conditions for all
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
Discounts across the resort, including family and friends
Free onsite parking
Progression and career development opportunities.
Pension Scheme
Free staff meals
Free gym membership
Access to wellness programmes
Share of Resort’s service charges on monthly basis
Extra days holiday after 2 years
Skills Needed
About The Company
About Us
Langstone Quays Resor t sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.
Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces
Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.
Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast
Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Company Culture
Why LQ Resorts ?
Our Company
LQ is a family run, collection of quality destination led Hotel Resorts.
Its family ethos, values and vision are well known to those who choose to spend their quality time with us.
LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.
A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.
Our Values
To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time
To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.
To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
To encourage our team to contribute to excellent working conditions
Our Employees
Are a vital part of LQ Resorts .
Supporting our team’s physical and mental health Providing free gym membership
Delivering employee recognition programmes to reward hard work and effort.
Creating an environment that supports the development of skills, knowledge, qualifications and career progression
Discounts across all Resorts, to encourage leisure time
Desired Criteria
Required Criteria
Closing Date Tuesday 30th April, 2024
Job tags
Salary
