Location
Manchester | United Kingdom
Job description
Collections Agent
Manchester
£20,500 per annum + commission
Monday-Friday (flexibility to work occassional weekend days required)
Our client are a well established debt recovery company with various offices across the UK. They are looking for a collections agent to work from their Manchester office.
Who are they?:
- Specialists in the recovery of outstanding parking charges
- Modern organisation that delivers excellence to customers and clients
- Using technology and people to transform the resolution of outstanding debts
- Rapidly growing organisation offering opportunities to all our team
- Excellent staff retention and ongoing development
About the role:
- A Chance to develop your skills in a niche area of debt recovery
- Striving to reach the best resolution for the customer while meeting client requirements
- Working towards targets to maximise your income
- Resolving low value outstanding parking charges from individuals
- Predominantly dealing with inbound calls with first call resolution
- Managing difficult conversations in a sensitive and professional manner
- Entering accurate records of customer interactions
- Following processes and guidelines to deliver great service
- Achieving personal and team targets in a contact centre environment
- Delivering or developing your skills with multi-channel communication
- Day to day handling of multi channel communication
What we're looking for:
- Looking for that opportunity with an industry leading business to build a career
- Previous experience within a sales or collections role
- Alternatively, experience in negotiation or working towards targets in a financial sector will be considered
- Excellent questioning and negotiating skills
- Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally
- Resilient & empathetic attitude
- Excellent telephone manner with the ability to positively resolve situations
- Keen to excel in a great work environment
- Confident in your ability to achieve realistic targets and benefit financially
- Strong work ethic and happy to work on your own initiative
Other Information:
- OTE of £28k and realistic earnings of £32K +
- Full-Time permanent position
- Extensive training and development programme
We operate from several prime locations and our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.
We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
#INDOPCMP23
Job tags
Salary
