Customer Service Advisor

Location

Smethwick, West Midlands | United Kingdom

Job description

JOB TITLE: Customer Service Advisor

HOURS: 8AM - 4:30PM or 09:00 - 5:30PM

LOCATION: Smethwick

SALARY: £24000

START DATE : ASAP

BENEFITS: 26 days holiday, plus Bank Holidays, free onsite parking, Excellent Pension Scheme, very friendly, down to earth and sociable working environment.

Would you like to join the dynamic team of a market-leading manufacturing company as part of there outstanding customer service team and be a part of a company with a rich 200-year history? Would you enjoy a position where every day brings new opportunities and exciting challenges? If so... read on!! This fantastic opportunity will allow you to step into a role where you'll be the voice of the company, ensuring a seamless and exceptional experience from start to finish.

This role:

• First point of contact for customer enquires via phone and email

• Take ownership of tasks to meet service level agreements

• Qualify customer requirements and reduce customer downtime

• Build and maintain relationships with customers to ensure first service is always provided

• Maintain and update customer records

• Process purchase order requirement

• Maintaining records

To excel in this role, all we ask is that:

• Excellent communicator

• Proficient on MS Office and CRM systems

• Ability to work to tight deadlines and SLA's

• A warm and professional manner

• Good attention to detail

Next Steps:

If you're interested in this position and have the skills and attributes listed above, then please apply today or for more information contact Sophie on 0121 633 4999 / [email protected]

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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Job tags

Salary

£24k per annum