Investigations Case Manager, People Relations
Location
USA | United Kingdom
Job description
Most companies call it Employee Relations. At Electronic Arts we made the deliberate decision to brand our department People Relations. This centralized and remote group of professionals serves as an impartial, internal resource to review and address employee concerns to ensure understanding of EA’s policies and commitment to provide an ethical and inclusive work environment.
We are looking for a People Relations investigation expert who excels at navigating complex concerns of retaliation, discrimination, bullying, harassment, and other workplace conflicts. Investigations Case Managers have a desire to provide a positive employee experience during investigations and facilitate successful workplace restoration.
RESPONSIBILITIES:
- Promptly, objectively, and thoroughly investigate and resolve sensitive employee concerns and escalated conflicts.
- Maintain trust in PR’s process by upholding confidentiality, ensuring employees feel heard, providing follow up, and setting clear expectations with employees on the scope and purpose of the investigation.
- Analyze witness accounts and documentary evidence, update team case management system, maintain accurate case notes, prepare witness statements/meeting notes and in-depth case reports, and draft executive summaries.
- Partner with EA’s Legal department and People Experience (HR) throughout the investigative process and share case recommendations for resolution that incorporate local legislation/regulations, company policies, and EA values.
- Advise People Experience partners on interventions to address workplace concerns, de-escalate conflict, and create customized workplace restoration strategies following an investigation to provide lasting resolution.
- Identify case trends and work with the People & Policy Excellence team on proactive policy implementation that manages risk and reflects company culture.
- Prepare and facilitate training and other consultative materials to enhance an employee relations skills among People Experience partners and People Managers.
- Recommend process enhancements to increase PR efficacy and support the continued creation of the best center of excellence (COE).
REQUIREMENTS:
- Extensive experience conducting investigations related to allegations of discrimination, harassment and retaliation and other policy violations.
- Extensive experience issue spotting, preparing witness statements and investigation reports, and providing constructive feedback.
- Expertise with difficult conversations, including maintaining composure and demonstrating empathy while achieving productive resolution.
- Proficiency using data to identify insights that guide action.
- Ability to, issue spot, navigate complex situations and build consensus with multiple partners at all stages of the investigation process.
- Enthusiasm and interest in participating in the continued building of newer COE.
- Genuine desire to provide and promote a fair and positive experience and inclusive culture.
- Experience preparing statements of case/position statements or other legal documents preferred.
QUALIFICATIONS:
- Bachelor's Degree in related field.
- 5+ years of experience investigating and advising on complex employment law-related matters.
- Formal disciplinary hearing experience is beneficial.
- International and multi-site experience is beneficial.
- Knowledge and application of relevant HR best practices, employment law standards and workplace investigative protocols.
- Occasional travel may be required.
We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.
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