IT SERVICE OPERATIONS MANAGER

Location

Dartford, Kent | United Kingdom

Job description

Service Operations Manager – £40,000 – £50,000 – Dartford (Hybrid) – Health & Wellness Overview: A market leading Non-Profit Health and Wellness organisation are looking for an experienced Service Operations Manager to be responsible for the delivery of service management, infrastructure operations, and information security. This role will help define the roadmap for service management and cyber security processes and work towards the organisation’s strategic vision. Responsibilities:

Accountable for the delivery of IT services to the agreed service level

Manage third-party providers of IT infrastructure and application services

Manage the optimisation of IT infrastructure and services (via third parties)

Act as an escalation point for service issues

Identify opportunities to improve service availability

Be responsible for the delivery of agreed service improvement projects

Role Requirements:

ITIL qualified

Experience as a service management professional, with a demonstrable passion for service improvement

Hold relevant IT-related qualifications

Prince2 and Agile (desirable)

Package:

£40,000 – £50,000

Hybrid working (1-2 days a week in the office).

Service Operations Manager – £40,000 – £50,000 – Dartford (Hybrid) – Health & Wellness

Job tags

Salary