Location
Tonbridge, Kent | United Kingdom
Job description
We are excited to be recruiting for a Resident Liaison Officer for our planned maintenance contract in London and South East areas.Thisis an invaluable role that will ensure Ian Williams continues to work in partnership withthe local community, the customers, our client, and other external organisations, to continuously improve the lives and surroundings we work in.
Benefits include:
- Be part of a company profit share scheme
- Let us help you prepare for your future with an employer pension contribution
- Car allowance of £5,250plus mileage claim OR Company car and outstanding private mileage scheme
- 23 days annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3days per year
- Life Insurance, 3x your salary
- Access to an employee assistance programme to support your health and wellbeing
Resident Liaison Officerrole
As a Resident Liaison Officer, you will support in the successful delivery of our planned maintenance, refurbishment contract, working within the communal and internal areas of residential properties.
You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion. An operational team of Contract Managers and a Business Manager will support you .
In addition to the above, you will also:
- Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow.
- Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract.
- Proactively resolve problems and complaints regarding the works, consulting with all parties involved, positively and honestly, always bearing in mind the contract deliverables.
- Attending weekly meetings in our Bristoloffice to provide progress updates.
- Actively seek out and spot opportunities to add social value to an area and project manage these activities from inception to completion, reporting on progress, and ensuring customer satisfaction at each stage.
What will you bring as a Resident Liaison Officer?
- Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate.
- Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered.
- Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution.
- Excellent IT skills including Microsoft (Word and Outlook)
- A full UK driving licence which is essential to undertake the role of Resident Liaison Officer.
Additional Benefits include:
- Enhanced maternity/ paternity pay.
- Training and development opportunities
- Trade discounts from our preferred suppliers for you and your friends and family
- Specsavers vouchers
- For information on all other additional benefits we do, to enhance your work/life balance please visit our website
About Ian Williams Ltd
Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.
We reserve the right to shortlist prior to the closing date based on application volumes.
Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer.Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located atour website.
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