Customer Service Apprentice INTERNATIONAL LOGISTICS GROUP LIMITED

Location

East Grinstead, West Sussex | United Kingdom

Job description

What you will do in your working day

We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business - we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast- paced and quickly growing company, this is the role for you.

Based at our head office in East Grinstead, as a customer service apprentice, you will develop skills to deliver high-quality customer service, influence the customer experience and increase customer satisfaction.

The benefits:

• A salary of £21,849 per annum is offered. In addition, following probation, you will be eligible for the ILG bonus scheme and ILG benefits scheme
• Our apprentices progress to a variety of roles across the business

The key responsibilities of the role will include:

• Resolving day to day queries including processing of all orders and any correspondence relating to those orders with the customer and other ILG departments.
• Operate a frontline telephone/e-mail support.
• Working alongside the Account Executives / Managers to provide the day to day administration for the specified account.
• Responsible for communicating any issues/information that may impact the delivery of service.
• Working in close liaison with Customer Services, Warehouse Team Leaders and externally with customers to facilitate for smooth running of the contract.

Benefits:

• Discretionary company bonus scheme.
• Following successful probation period opportunity for hybrid working in line with ILG policy up to 50/50 remote / office working.
• Pension, Life Assurance, Healthshield Cash Plan and Discount Perks.
• 22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday.
• Birthday leave.
• Dedicated platform for learning and development.
• Staff member of the month rewards.
• Company social events and an annual awards ceremony.
• Employee assistance programme to promote mental health wellbeing.
• Cycle to work scheme.

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship Standard: 

• On the job training delivered by the employer
• Functional Skills in maths and English, if required.

Allocation of an apprenticeship delivery coach who will carry out:

• Regular training
• Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
• Identify, track and support 20% off the job training activities
• Quarterly formal progress review meetings; identifying learning achievements and next steps
• Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

What to expect at the end of your apprenticeship

A large majority of our apprentices move onto becoming permanent Customer Service Account Executives.

Job tags

Salary

£21.85k per annum