CV-Library
Location
Hemel Hempstead, Hertfordshire | United Kingdom
Job description
We currently have an opportunity for a full time (35 hours a week) Income Recovery Officer to join our dedicated team.
The Income Recovery Officer will be responsible for providing a highly professional customer focused arrears recovery service to Hightown`s residents in general needs housing and care and supported housing services.
The duties will include monitoring rent accounts, taking appropriate action to identify and manage rent arrears in accordance with Hightown`s procedures, legislation and best practice.
The successful candidate will:
Manage a patch of general needs and care and supported housing properties, ensuring that all rent accounts are monitored regularly, taking action in line with Hightown`s procedures.
Carry out home visits for general needs tenants and case review meetings in supported housing services.
Ensure that clear and up to date information is maintained on the database
Liaise with a wide variety of stakeholders, including: Tenants, Service Users, Support Workers, Service Users` families, Appointees, Care and Supported Housing Staff and external agencies.
Ensure rent account flags are in place and up to date to ensure appropriate and effective rent account management.
To deal with enquiries about rent accounts.
You will be self-motivated, with a commitment to improving our services and working collaboratively with colleagues.
The contracted hours of work will be 9:00am until 5:00pm, Monday to Friday. You will be required to have some flexibility for training or to meet the needs of the business but if this is the case you will be given advanced notice.
Benefits
In return for your hard work and commitment, we offer a considerable benefits package.
This includes:
Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
Regular support from your line manager and colleagues
Annual bonus based on satisfactory performance
Monthly attendance bonus on top of your basic salary
Annual salary and cost of living review
Commitment to health and wellbeing with the Five Ways to Wellbeing
Ongoing professional development and support to deliver outstanding support
Workplace pension scheme and life assurance of three times your annual salary
Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
Friendly and supportive team environment
Employee assistance helpline
Mileage paid for car usage
Well-equipped on-site gym
About Us
Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.
We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year.
If you are interested in joining our friendly team, please apply below.
Closing Date: Tuesday 19th March 2024
Interview Date: Thursday 28th March 2024
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We are an Equal Opportunities Employer.
We are a Disability Confident Employer
Job tags
Salary
£31.83k per annum
