Client Services Co-Ordinator
Pure Resourcing Solutions
Location
Bishop's Stortford, Hertfordshire | United Kingdom
Job description
Pure are pleased to be working with a great client who are looking for a Client Services Co-Ordinator to join their head office Centre.
The main purpose of the role is to provide positive first impression of the Centre and handle intital sales enquiries, carrying out viewings where required and to seek out opportunities for revenue. You will be required to cover for the Centre Manager during periods of holiday or sickness.
Some Main duties and Responsibilities: - To ensure that clients and visitors are welcomed and received in a friendly and responsive manner and that they receive a positive first impression of the Centre.
- To act as an ambassador for the Company and its services, and make recommendations for improvements and potential revenue opportunities.
- To handle complaints with courtesy and refer more serious issues to the Centre Manager. To ensure timely feedback to customers as appropriate.
- To assist colleagues in the delivery of outstanding client care and service standards as measured by client surveys.
- To undertake other tasks relevant to the day to day running of the centre, as and when requested by the Centre Manager
- To carry out any viewings in Centre Manager’s absence, and make sure that all relevant contact and viewing information is entered in the system.
- To complete the month-end batching and charge sheets prior to the Centre Manager doing the monthly bill run.
- To assist the Centre Manager in developing and maintaining a strong and enthusiastic team dedicated to achieving the Company’s objectives.
- To support the Centre Manager in achieving income generation per square foot targets and desk rates.
- To positively promote the company to prospective new tenants to achieve occupancy level targets.
- To manage (or assist receptionist with, where relevant) booking, administering and invoicing meeting rooms.
- To ensure that housekeeping is of the highest standard. Specifically that the reception and meeting room areas are well maintained, kept neat, tidy and well presented at all times.
Key Requirements: - Experience of running a Co-working or Conference Centre
- Excellent Customer Service skills
- Experience of dealing with bookings and cancellations
- Experience of being in a front of house or similar role
- Experience of Sales and business to business client relationship buliding
- Leadership skills desirable
- Flexible and Apatable
- Work well under pressure
The holiday allowance is great, 33 days (25 days plus 8 Bank Holidays), as well as a company shutdown between Christmas and New Year. Excellent benefits too!
If you think this is the job for you and you’re ready to join the team, get in touch with me - Laura!
Job tags
Salary
£25k - £37k per annum
