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Location

Derby, Derbyshire | United Kingdom

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Job description

Job description

Job Title: 2nd Line Support Engineer (Contract)
Day Rate: £150-£200 per day DOE
Location: Derby, UK (Hybrid)
Contract Length: 3 months (most likely extended)

Position Overview:
We are seeking a talented and dedicated 2nd Line Support Engineer to join the team on a contract basis. As a crucial member of the support team, you will play a key role in providing technical assistance and resolving complex issues. This position offers an excellent opportunity to showcase your expertise in the Microsoft tech stack while working in a dynamic and collaborative environment.

Responsibilities:

• Provide 2nd line technical support to clients, resolving issues efficiently and effectively.
• Troubleshoot and diagnose hardware, software, and network problems using a variety of tools and techniques.
• Act as a point of escalation for 1st line support technicians, providing guidance and assistance as needed.
• Collaborate with internal teams to identify and implement solutions to recurring issues.
• Document support processes, procedures, and resolutions for future reference.
• Ensure adherence to service level agreements (SLAs) and deliver exceptional customer service at all times.

Requirements:

• Proven experience in a 2nd line support role, preferably in a managed services environment.
• Strong technical proficiency in the Microsoft tech stack, including Windows Server, Active Directory, Exchange, Office 365, Azure, VMWare and general networking.
• Excellent troubleshooting and problem-solving skills with a keen attention to detail.
• Solid understanding of networking principles and protocols.
• Effective communication skills with the ability to convey technical information clearly and concisely.
• ITIL certification or relevant experience preferred.
• Ability to work independently and collaboratively in a fast-paced environment.

How to Apply:
If you are a proactive individual with a passion for technology, we want to hear from you! Please submit your resume outlining your relevant experience and why you would be a great fit for this role to [email protected]. We look forward to reviewing your application.

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Job tags

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Salary

£150 - £200 per day