Trilogic Recruitment
Location
Melksham, Wiltshire | United Kingdom
Job description
Manage and nurture relationships with multiple strategic accounts.Develop and maintain high levels of customer service to ensure the highest levels of customer satisfaction.Provide the highest levels of accuracy of customers forecasts.Identify, engage and deliver on new projects.Be the primary point of contact for customer inquiries, concerns, and escalations.Possess in-depth knowledge of Interconics full range of services, and unique selling propositions (USP).Confidently articulate and sell Interconics offerings to meet the diverse needs of strategic accounts.Collaborate with the Business Development teams to identify and capitalise on upselling opportunities across the TechPoint group of companies.
Utilise business systems such as CRM, ERP, automated quoting tools, etc., for key departmental administration tasks.
Prepare and present customer account data, including spend, quote success rate, on-time delivery (OTD), and on-time in full (OTIF) metrics at quarterly business meetings/reviews.Internally project manage customer orders to meet on-time delivery (OTD) and on-time in full (OTIF) targets.Provide regular updates on account statuses during weekly operations and commercial team meetings.Act as a pragmatic interface between departments, ensuring seamless communication.Liaise with commercial team colleagues, procurement, and operations to meet customer expectations.
Familiarise yourself with and adhere to company processes, policies, and procedures.Support and comply with general business and inter-departmental tasks relevant to the job purpose
Job tags
Salary
£45k per annum
