Massenhove Recruitment
Location
London | United Kingdom
Job description
Insurance Broker
Purpose of Role:
Working with the Underwriting Department, the purpose of the role is to provide quotations for Existing Business and Renewals and to assist the team in retaining business. The role requires dealing with clients in the branch, over the phone and via e-mail to ensure retention targets are maximised, through the provision of efficient communication & negotiation skills.
We are looking for a candidate who has good judgement, is analytical, pays great attention to detail, is flexible, initiative-taking, driven & who delivers excellent customer service whilst always adhering to their individual underwriting authority limits and in accordance with the procedure manual.
Key Responsibilities:
Continuously identify areas for improvement and provide potential solutions to clients and to retain business / customers.
Delivering good outcomes for customers and putting the customer’s interests first.
Ensure the customer understands what we sell and support the customer in any way you can.
Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for Existing Business and Renewals.
Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client’s demands and needs.
Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.
Calculate Renewal premiums in accordance with the specific carrier’s risk appetite and guidelines or liaise with insurers for all non-delegated authority business.
Understand the processes and procedures required to answer a customer’s query in relation to a Mid-Term Adjustment.
Ensure that telephone calls are answered & dealt with promptly & efficiently.
Maintain thorough and accurate records of all customer interactions.
Identify complaints and refer to the necessary complaint handler.
Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.
Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.
Class of Business:
Personal Lines (Motor & Household) And / Or Commercial (SME Combined, Property, Liability, Trades, Fleet, Traders, Retail)
Skills and Competencies:
Excellent communication skills, including effective communication with clients and insurers, including clear explanation of complex insurance terms and conditions.
An understanding of the UK insurance market, including trends, risks and regulatory changes.
The ability to understand diverse client needs, including specific industry risks and business objectives.
Ability to manage time effectively, work under pressure and meet deadlines.
Excellent timekeeping and presentation of self & work.
Strong interpersonal and negotiation skills.
Articulate & Numerate.
Analytical and ability to solve problems, including the capacity to solve complex insurance related challenges.
Excellent attention to detail.
Highly organised with an ability to prioritise and deliver allocated tasks.
Ability to work alone and as part of a team.
Positive can-do attitude and strong team ethic.
Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA).
Be positive, enthusiastic, and motivational about what you do!
Prior Experience:
Must have 2 years minimum experience working within an insurance broking or underwriting environment.
Cert CII qualification is an advantage, although not essential (applicants must be willing to do their CII qualifications which our client funds).
Job tags
Salary
