Location
Wimbledon, Greater London | United Kingdom
Job description
Centre Manager
Salary: Up to £45,000
Reporting to: Operations Director
Location: Wimbledon
Are you ready to take on a dynamic role as Centre Manager for our client's health centre in Wimbledon? We are looking for an experienced individual who is passionate about delivering exceptional service, managing a dedicated team, and driving the growth and success of our client's centre.
Responsibilities:
- Oversee the day-to-day operations of the centre, managing clinical services, administration, and building management.
- Serve as a role model for all stakeholders, embodying and promoting our client's values.
- Collaborate and engage with a range of stakeholders.
- Manage non-clinical functions of the centre and work closely with the Clinical Director to meet the needs of the clinical staff.
- Ensure seamless and transparent client journeys, supervising the client services team on-site.
- Handle patient queries, concerns, and complaints with professionalism and empathy.
- Maintain accurate and compliant patient records and data management.
- Ensure regular maintenance and comply with health and safety guidelines within the clinic.
- Play an instrumental role in becoming a Registered Manager, keeping up-to-date with CQC and other regulatory compliance requirements.
- Represent the centre during inspections and continuously review operational processes and policies.
- Collaborate with the Senior Leadership Team to drive the development and growth of the centre.
- Facilitate client access and deliver safe, high-quality treatment options.
- Manage supplier relationships, monitor contract costs, and maintain the centre's operational functionality.
- Work closely with the Operations Director and the SLT to expand the centre and explore new revenue streams.
- Identify opportunities for expansion, both on and offsite, and support the safe delivery of new services and clinical innovations.
- Build and maintain a high profile for the centre.
- Manage staff costs, ensure performance levels are met, and assist in recruitment and CPD programmes.
- Offer supervision and support to relevant team members and oversee the administration team's performance and development.
- Foster effective communication between employed staff, practitioners, and the wider team.
- Contribute to the centre's governance arrangements, quality agenda, and comply with internal and statutory policies and procedures.
Requirements:
- Proven experience in a similar managerial role, preferably within the healthcare sector.
- Strong leadership skills, with the ability to motivate and develop teams.
- Excellent communication and interpersonal skills, building effective relationships with stakeholders at all levels.
- Knowledge of regulatory compliance, particularly with CQC regulations.
- Commercial acumen, with the ability to identify expansion opportunities and contribute to revenue growth.
- Strong organisational and problem-solving skills, ensuring smooth operations and continuous improvement.
- Ability to manage budgets, monitor costs, and maintain high standards of service delivery.
- Proficient in using computer systems and software for data management.
Note: This job description may be subject to changes and additional duties based on discussions with your Manager or the Senior Leadership Team. We value a warm and collaborative working culture, where every team member is an ambassador for our client's mission and vision.
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Job tags
Salary
£40k - £45k per annum
