Adecco UK LTD
Location
Hatfield, Hertfordshire | United Kingdom
Job description
We are currently seeking a talented Security Cleared Service Desk Analyst to join our client's dynamic and inclusive team! As a leading employment agency, we take pride in connecting exceptional professionals with exciting job opportunities.
As a Service Desk Analyst, you will play a crucial role in supporting and resolving 1st line technical issues for our client's esteemed organisation. Your dedication to exceptional customer service, strong problem-solving skills, and technical expertise will be instrumental in ensuring smooth operations and maximising end-user satisfaction.
Key Responsibilities:
Providing efficient and professional 1st line support, troubleshooting, and resolving technical issues via phone, email, and remote support tools.
Logging, tracking, and escalating incidents as required, ensuring accurate and timely resolution.
Collaborating with fellow team members to share knowledge and provide a seamless support experience to end-users.
Assisting with documentation and maintaining up-to-date knowledge base articles.
Conducting root cause analysis and identifying trends to improve service delivery.
Required Skills and Qualifications:
Proven experience in a similar Service Desk Analyst role, delivering exceptional customer service and support.
Solid understanding of ITIL best practises and experience working within an ITIL environment.
Strong technical knowledge across a wide range of hardware and software systems, including Microsoft operating systems, Office 365, and Active Directory.
Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts in simple terms.
Ability to multitask and prioritise workload effectively.
Active security clearance is essential for this position.
At our client's organisation, diversity and inclusion are at the heart of everything they do. They are committed to fostering an environment where everyone feels valued, respected, and empowered. Join their supportive and collaborative team, where your unique skills and perspectives are celebrated.
This is a temporary position with an initial contract length of 3 months, offering a competitive daily rate of £140 (inside IR35 via umbrella)
Our client also offers flexible hybrid working arrangements (3 days onsite and 2 days remote), allowing you to maintain a healthy work-life balance.
️ If you possess the skills, experience, and passion to thrive in this role, we want to hear from you! Apply now with your updated CV, and let's embark on this exciting journey together. #ServiceDeskAnalyst #ITSupport #JoinOurTeam
Adecco is a disability-confident employer. It is important to us that we run an inclusive recruitment process to support candidates with any disabilities and encourage applicants of all backgrounds and perspectives to apply. Adecco is committed to building an inclusive, supportive environment for you to explore the next steps in your career
#J-18808-LjbffrJob tags
Salary
