John Lewis
Location
Poole, Dorset | United Kingdom
Job description
At a glance: Contract type: This position is a fixed term contract for 7 months, starting in June 2024 Salary: The range is £24,500 - £36,800 p/a Accommodation: Single live-in accommodation is available on-site at a cost of up to £140 salary deduction per month, which acts as a contribution towards living costs. This price remains unmatched in the surrounding area by some margin and covers accommodation in your own private quarters, all general bills & meals. About the role: The right candidate for this role will enjoy working in a busy, vibrant hospitality arena with a solid focus on the guest experience. You’ll demonstrate a real passion for food and service in addition to a sound knowledge of both food safety and health & safety. This role involves leading the front of house bar & restaurant team team and working closely with the kitchen brigade - upskilling and developing Partners in all aspects of the F&B offer. A proactive approach to all aspects of performance management in accordance with Partnership policies and behaviours will be needed, along with the ability to engage employees to drive the business forward. This role is part of the senior hotel management team, contributing to the leadership and success of the site as a whole and includes duty manager responsibilities. What you'll be doing? You’ll be a brand ambassador who provides a consistently outstanding customer experience: Planning, prioritisation, set up and delivery of the food service operation in all areas of the hotel, to include functions Maintaining and exceeding levels of customer service Build positive relationships with the kitchen team to ensure service and sales are maximised Taking overall responsibility of the management of the FOH team inlcuding Partner Development, mandatory training and apprentice management. For full details, please see the job outline PDF attachment towards the bottom of the page. (Internal Partners only: (Link-> ) Skills & Requirements: People management experience Food and Beverage service experience Comprehensive organisational skills Customer mindset Skilled influencer/ motivator/ coach Proven leadership skills Understanding of profit & loss accounts PC literate and able to grasp numerous systems: finance, hotel booking, personnel etc. Experience in customer service delivery Ability to interpret and enforce food safety Policy and health and safety regulations. Food Safety Level 3 Understanding of HACCP About Brownsea Castle: Working on an island, living in a castle with red squirrels at your window sounds like a fantasy but due to the wonderful and unique Brownsea this could be your reality. It’s our place by the sea, our island getaway across beautiful Poole Harbour, offering an escape for our Partners with history and nature in abundance. Our guests stay on the National Trust run island in the amazing Tudor castle, set amongst 17 acres of private grounds with stunning Italian gardens and a dedicated beach offering relaxation and beautiful nature walks. If you are looking for a hotel with a difference, this could be it. You’ll be surrounded by a team of passionate and dedicated hospitality Partners who give our guests the best experience possible. What is different about our guests though is that they are co-workers with their family and friends. As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities. With all of the island to explore or using any of the facilities on offer; a croquet lawn, children's play area, badminton, football, cricket, fishing, archery and frisbee golf you can guarantee that our guests will be hungry and looking to recharge with the fantastic food offering we give them. Boats: We have our own private boat service from Sandbanks Pier to get Partners to and from work, these boats run approximately once an hour between 7am - 11pm. Castello Boat berths at the jetty to the right of the Chain Ferry. Car parking: If you wish to park at Sandbanks (BH13 7QJ). This is on-road parking only, payable via the 'Just Park' app or at the meter on the roadside, prices vary. As staff on the island we have access to purchase an annual permit at a reduced price. Parking is free from November to March. Buses: Buses stop at 7pm from Sandbanks and all staff are required to cover late night shifts beyond the bus times. Benefits of the John Lewis Partnership Full-time working holiday entitlement 22 days holiday, plus public and bank holidays. Free meals whilst on duty for Live-Out roles and free meals for Live-In roles After 3 months employment, you will enjoy 25% discount at John Lewis and 20% in Waitrose (exclusions apply). The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) Enhanced work-life balance, including a focus on well-being, flexible working and our market leading Equal Parenthood Leave Policy Find out more about the extensive range of exciting benefits that you could enjoy when you join us (Link-> Next Steps: The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"). You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Please note that should we receive a high volume of applicants we reserve the right to close the role early. For internal use only: #LI-JLPGR #LI-HEADOFFICE #LI-KL1
Job tags
Salary
£24.5k - £36.8k per annum
