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Location

Maidstone, Kent | United Kingdom

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Job description

Job Title: Complaints Handler

Location: Maidstone

Contract: rolling 3 months contract

Salary: £14.33-£17.24 per hour

Hours: 7.5 hours, 5 days a week (flexible/WFH available with discussion)

Benefits: weekly pay, up to 28 days annual leave, access to free eyecare voucher, temp of the month awards, dedicated consultant to support your job search, first opportunity to see permanent positions, perks a work, discounts schemes and access to well-being platforms.

The duties in your new role would be:

Complaints Officer

Required to work on existing complaints to review information provided by clinical divisions and use this information to draft a written response to the complaint.

Duties:

• Analyse complaint, identifying issues, themes and concerns.


• Review information already provided by division, ensuring that it has addressed each concern and identified learning/improvements where possible.


• Identify any outstanding information required to address the complaint concerns.


• Use information to draft a Trust response to the complaint.

We'd love to speak to candidates who have:

• Standard DBS required or we can process one.


• Attention to detail.


• Strong communication (particularly written).


• Drafting experience desirable.


• Analytical skills desirable.


• Adequate typing speed.


• Knowledge of case management systems (Datix/InPhase).


• Not essential but clinical knowledge.


• Not essential but knowledge of the Trust.

Next steps…

If you're interested in this position and have the skills and attributes listed above then please apply today.

Please note if you're suitable and your skills match the role you'll receive an e-mail from us. Remember to call us on 01233 646 632 ASAP/within 24 hours to discuss the position in further detail with Morgan. We look forward to your application. This is a Temporary role starting immediately so please only apply if you can start work within a few days' notice. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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Job tags

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Salary