Rideshare and Operations Portfolio Lead and Services Capability Manager

Location

Alton, Hampshire | United Kingdom

Job description

About In-Space Missions 

In-Space Missions (ISM) are world class experts who design, build and operate space missions for global customers from our UK site. We also offer ‘Space as a Service’ by flying customer payloads on our spacecraft and by providing customers the ability to upload digital applications to operate on our hardware. ISM was founded in 2015 and has grown to comprise approximately 100 staff. The company was acquired by BAE Systems in 2021 and operates from offices and satellite cleanrooms located in Alton, Hampshire in the UK. 

What will you be doing here?

As the Rideshare and Operations Portfolio Lead and Services Capability Manager, you will be responsible for the performance of the Rideshare and Operations portfolio including ensuring all services are managed to quality, schedule, budget and KPIs / SLAs at a portfolio level. You will provide inputs to the overall Rideshare and Operations Value Stream Strategy and be responsible for scaling the service capability appropriately to support all space service offerings.

• Managing service architecture SMEs and the service delivery team to deliver the stand-up, evolution and maintenance of a service desk capability underpinning rideshare and operations delivery, delegating to appropriately experienced SMEs as appropriate.

• Working with other Service SMEs to ensure appropriate infrastructure requirements are identified and planned into portfolio overheads.

• ·Line management and support of the Service Delivery team to ensure all operational satellite services are planned, executed and delivered appropriately.
• Supporting the Services capability teams in developing cost models underpinning the different service offerings and helping build a delivery strategy to ensure delivery costs and offerings are competitive.
• Supporting the service capability teams to ensure continuous improvement plans are developed and implemented.
• Ensuring bids are produced in-line with known service offerings and costed/planned appropriately.
• Collaborating with the market engagement teams to ensure service offerings are competitive and compelling.
• Ensuring team members are deployed appropriately to support the BD and Sales team in winning business and working with clients to extend service offerings where possible.
• Internal escalation point for any issues relating to projects, programmes and services running within the portfolio
• Creation and maintenance of forward plan for resourcing and capabilities required to execute portfolio delivery, delegating to SMEs where required.
• Supporting team in implementing plans to improve client satisfaction.
• Management of supply chain (either direct or through delegation) for the delivery of the Portfolio – including 3rd party data suppliers, sub system suppliers in line with company policies.
• Contract negotiation and closure with customers, with support from relevant functional teams.
• Commercial management of suppliers and customer contracts at a programme level and support to SDMs with commercial management of suppliers for individual services as required, with support from relevant functional teams.

Qualifications and Experience:

Ideally you will be educated to degree -level or equivalent in a STEM-based discipline (Science, Technology, Engineering, Mathematics) and have experience in the following areas;

• Managing Service Architecture, Delivery and Infrastructure teams
• Managing portfolios of services with responsibility for scope, cost and quality of delivery.
• ITIL processes and practice·
• Agile and service delivery techniques
• Spacecraft operations, either delivering or managing
• Space data service delivery
• Developing, costing and delivering bids based on space services (including operations)
• Delivering to external clients;
• Reporting project progress to senior internal stakeholders;
• Understanding of key project metrics (quantitative (financial) and qualitative);
• Defining, mitigating and managing risks;
• Managing suppliers;
• Interpreting commercial agreements;
• Understanding of the key challenges involved in delivering space technology;
• Managing processes.

Experience and/or knowledge of the following is desirable:

• Ground segment architectures
• Working knowledge of spacecraft systems and subsystems;
• Knowledge of Space Standards (i.e. ECSS);
• Knowledge of UK Space Industry;

Culture

We have a close-knit and supportive team, with diversity and inclusion being a key to our success. Although we are looking to rapidly expand our team, we are passionate about maintaining our small company ethos, something which is at the heart of our culture. We welcome varying backgrounds, skills, perspectives and life experiences. Here at In-Space Missions we are embracing Hybrid Working. Wherever possible, we offer flexible working arrangements to allow us to balance our work and personal life more effectively. 

 

What can we offer you?

• Financial Reward: Competitive salary, 10% Non-Contributory Pension with the option for additional salary sacrifice, free onsite parking, access to BAE Share Incentive Plan, Income protection, 3 x salary life assurance policy, discounted shopping and much more 
• Work / Life Balance: 37.5 hour week, hybrid working options, flexible working around core hours, 30 days holiday plus bank holidays
• Personal Development: Personalised development plan along with access to BAE’s E-learning courses 
• Health & Wellbeing: Private Medical Scheme with AXA Healthcare (including 24/7 online GP and mental health support), travel insurance, cycle-to-work scheme, eye tests 

Recruitment Process

If you’ve been shortlisted for the role, our Recruitment team will reach out to schedule a 1st stage Teams interview with you.

We want to make sure that our recruitment processes are as inclusive as possible so if you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Additionally, if you don’t meet all of the criteria please still apply. We really enjoy meeting diverse people who might bring a fresh perspective on a problem we need to solve!

Unfortunately, we do not offer sponsorship. Please be aware that many roles working for In-Space Missions will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the company. 

Job tags

Salary