Integrated Governance Officer

Location

Oldbury, West Midlands | United Kingdom

Job description

Operate and lead on the Complaints Policy and Procedures, Incident Policy and Records Management Policy at DHU on a day-to-day basis. Deliver an informative and robust service to patients on behalf of DHU and the relevant Integrated Care Board (ICB). Provide advice to members of the public and staff about the complaints, incidents and medical records requests procedures. Logging and maintaining Datix records for incidents and complaints. Coordinate the investigation of Incidents/Serious incidents and monitor the progress of investigations; ensuring that these are processed in accordance with DHU Policies and Procedures. Produce reports, both internal and external for trend analysis and learning. Including but not limited to monthly and quarterly reports, briefing papers, documents, and presentations as required. The information may be highly sensitive and must be treated with appropriate confidentiality. Liaise with staff, clinicians, and outside agencies regarding the implementation of Learning Outcomes arising from complaints and incidents if required. Feedback information to service leads and assist them to develop action plans, where necessary provide a degree of challenge to ensure patients views are appropriately acted upon. Provide administrative support to the Head of Governance/Corporate Head of Governance/Integrated Governance Team Leader including the booking of meetings and taking minutes if required.

Job tags

Salary

£28.41k per annum