IT Solutions Technician apprentice - £18k - company car or car allowance included HPE CDS

Location

Chippenham, Wiltshire | United Kingdom

Job description

What you will do in your working day

• Building and enhancing your knowledge of multiple technologies within several business areas
• Visiting diverse Mobile Customers to large Data Centre environments
• Building and maintaining ongoing relationships with our customers, while being aware of and adhering to customer contractual obligations and service level agreements
• Dealing with customer escalations and working with the management team to resolve them
• Maintaining a high level of customer satisfaction by clarifying customer needs and ensuring they are met
• Commissioning high-end IT solutions
• Contributing to team knowledge sharing

You will also be working with the management team and gain experience in several HPE Business Units. A personal mentor will be assigned to you to assist with all aspects of the support operation, including customer call handling and technical skills.

This is a fast-paced, interesting, and challenging role where you will gain exposure and growth expertise on a wide palette of cutting-edge technologies while being involved in delivering business-critical projects.

The training you will be getting

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 3 IT Solutions Technician standard.

Functional skills in maths and English (if required).

The training covers the following core occupational duties:

You will also receive HPE CDS internal training and have a dedicated mentor from the support team to shadow and learn from.

What to expect at the end of your apprenticeship

If you have an interest in IT and want to develop a career, then this role is the ideal starting point with real progression opportunities. Be prepared to work hard to complete the challenging, formal IT qualification. Successful candidates will have the opportunity to become a Technical Field Engineer upon meeting the high standards required, as well as long-term career progression with opportunities in Aruba Networking, Account Management and Professional Services areas of the business.

Job tags

Salary

£18.02k per annum