Gleeson
Location
Rochdale, Greater Manchester | United Kingdom
Job description
Gleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5* Customer Experience in the region. We're looking for people first champions, who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative tasks accurately, recording key information, enabling the team to carry out the correct action.
You’ll work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service which meets both the customers and Gleeson’s high service standards.
With a wealth of knowledge, and limitless opportunities, Gleeson Homes is truly, right where you belong.
At Gleeson Homes, we’re genuinely passionate about what we do. We invest in our people and our communities, building homes, changing lives. First and foremost, we’re looking for an ambassador of the Gleeson Brand, who works passionately, collaborative and respectfully.
As a Customer Relations Advisor, you will:
Unfortunately, no one is perfect in the world of new build homes and mistakes do happen. On these occasions you will administer and manage all Regional complaints in an efficient and timely manner, ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times. You’ll work in collaboration with the regional team to collate the appropriate information to provide an in-formed, accurate and detailed response to all customer complaints.
Other duties required within the role are:
Job tags
Salary
