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Location

Salford, Greater Manchester | United Kingdom

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Job description

Key Accounts Executive (Red Cross Training)
Location: Salford, Greater Manchester (Hybrid flexible working between home and office)
Contract: Permanent
Hours: Full-time, 35 per week service runs Monday to Friday, either 8.30am - 4.30pm or 9am to 5pm
Salary: Up to £21,181 per annum (dependent on experience), up to £3k on target commission, plus a £300 home working allowance

A fantastic opportunity has arisen for an ambitious, customer focused individual to join the friendly team at our Red Cross Training contact centre in Salford. 

A day in the life of a Key Accounts Executive will involve: 

Your role will be essential in helping grow, maintain and manage customer relationships. This will help ensure that Red Cross Training remains a market leader in the provision of first aid training courses. 

You will achieve this by providing customers with a bespoke course booking support and account service. You will act as the first point of contact for an allocated number of our key accounts. 

You'll communicate with your customers via a range of channels, particularly inbound telephone and email. You'll nurture customer relationships, and look to maximise sales opportunities. You'll promote our first aid courses and associated products to your customer base, with the overall aim of converting enquiries into bookings. 

After costs have been deducted, every penny made from our first aid courses goes to support the work of the British Red Cross. This is a great opportunity to take the next step in your career in a truly rewarding role. 

To be a successful Key Accounts Executive you will have: 

• Great customer service experience – you can easily build rapport with customers and colleagues 
• A positive personality and a 'can do' attitude - and you're always looking to find solutions 
• A strong focus when working towards achieving targets, with an emphasis on quality outcomes 
• Excited by the chance to work alongside a passionate and diverse team 
• Comfortable using a range of IT packages

Closing date for applications is 23.59 on Thursday 21st March 2024 with interviews to follow soon after. Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period. We reserve the right to close the advert in advance of the advertised closing date.

In return for your commitment and expertise, what will you get?

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days per annum.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team. 
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis

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Job tags

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Salary