Location
Greater Manchester | United Kingdom
Job description
About Our Client
Our client is a prominent player within their sector. Boasting a robust workforce, they are committed to delivering high-quality services to millions of customers across the UK. The company is based in Manchester and is known for its dedication to sustainability and innovation in its operations.
Job Description
This role would suit someone who is passionate about Customer Experience and has progressed throughout the Contact Centre / Customer Services pathway. This role will be largely customer focused and will play a huge part in support the business through change processes to enable excellent colleague and customer experience.
- Develop and implement customer engagement strategies to enhance customer satisfaction.
- Establish and nurture strategic relationships with stakeholders across the industry.
- Lead and mentor the customer service team to ensure a high level of service is maintained.
- Monitor and analyse customer feedback to inform business decisions.
- Liaise with other departments to ensure a consistent customer experience.
- Manage and resolve high-level customer service issues.
- Drive continuous improvement efforts within the customer service department.
- Represent the company at industry events and forums.
The Successful Applicant
A successful Customer Engagement Lead should have:
- An academic background in Business, Marketing, or a related field.
- Proven experience in a customer-facing role within a regulated industry.
- Outstanding communication and relationship-building skills.
- A strong understanding of customer service practices and principles.
- The ability to analyse customer feedback and use it to inform strategy.
- Proven leadership skills and the ability to mentor a team.
What's on Offer
- A competitive salary between £44,000 and £48,000. (Package inclusive of car)
- The option for hybrid working, promoting a better work-life balance. (3 days office, 2 days at home)
- Excellent holiday benefits to ensure sufficient rest and relaxation.
- A car allowance to support your commute.
- The opportunity to work in a company that values sustainability and innovation.
We encourage all interested candidates who meet the above requirements to apply. This is a great opportunity to join a leading company based in Manchester and contribute to enhancing customer satisfaction. #J-18808-Ljbffr
Job tags
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