Veolia Group
Location
High Wycombe, Buckinghamshire | United Kingdom
Job description
Veolia Water Technologies, the world leader in water treatment. Veolia Water Technologies provide complete solutions for water treatment. Innovating in key areas such as sustainable development, resource and by-product recovery, our differentiating water treatment processes enable us to offer solutions suited to every application. We are experts in water.
Customer Service Administrator
Office-based at our High Wycombe head office
Permanent, Full-time, 37 hours
25 days annual leave (plus your birthday off), hybrid working (3 days in office, 2 days from home)
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Are you a Customer Service Administrator, or an aspiring Customer Service Administrator, looking to take the next step in your career by joining a successful and rapidly growing global company, who can offer you structured progression opportunities and flexible benefits? Are you passionate about Ecological Transformation and being a part of making a change to the planet?
If so, we have a fantastic opportunity to join our leading, well respected water technologies company, where you will play a pivotal role in being responsible for administrative duties in the Scheduling Team and also supporting the National Service Managers with some general administration tasks. You will have the opportunity to have a 50/50 split of time spent supporting both teams. At Veolia Water Technologies UK (VWT UK), we are committed to ensure you have the best experience possible and take your career to the next level!
Some more brief responsibilities of a Customer Service Administrator are:
Liaising with National Service Managers and supporting in various administration tasks
Clearing Actions - (Back Office Comments)
Updating the Parts Backlog Report and attendance at weekly update meeting
Data Updates (Who’s Who)
Fulfil requests for data from customers/teams within the business
Generating engineer van stock orders & closing out once shipped
Managing changes to on-call rota and populating this on to the CRM system.
Re-Scheduling of Hydrex service orders
Quotes Report - data cleansing where required
Assisting with Municipal Contract Renewals on an annual basis
Cover the Scheduling team duties in periods of sickness and holidays when required including Municipal team
Reasonable flexibility in working hours when essential to cover urgent situations or unexpected workload is provided
General requirements for the role:
English, Maths & IT GCSE or equivalent
Fluent in English with good communication skills (with both internal and external customers)
Previous work within a customer service environment
Experience of call handling
Ability to forge strong customer relationships
Computer literate
Ability to deal with difficult customers and employees
What’s next?
If you feel this role is suited for you, click on the “Apply” button. The Recruitment team will review your application as soon as possible and if your experience and skills match closely with what we are looking for, we will be in touch to discuss the next steps.
Our promise to you
We know that the expectation of a good role goes both ways, so alongside your salary, you will have a work-life balance of hybrid working and working hours (you can start as early as 7 and finish by 3!) This is in addition to our extensive benefits package which includes 25 days annual leave (and your birthday off!), our market leading pension and share scheme, parental leave from Day 1 of employment and a range of employee discounts and employee referral bonuses - as we’d like nothing more than to give your family and friends an opportunity too! Also, to help you a little further, we provide mental health and financial support, so you know exactly who to lean on whenever you need to.
Apply today, so we can make a difference for generations to come.
Diversity & Inclusion
At VWT UK, we’re proud to be known as an equal opportunities employer. We acknowledge that supporting diversity and engagement is not only the right thing to do, but also the right thing for our business. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. This commitment is embedded into our values and beliefs that our business is at its best when we embrace the full spectrum of humanity, regardless of what we look like, where we come from or who we love. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Here at Veolia Water Technologies, we know that some applicants don't apply unless they think they tick all the boxes - but we are saying don't worry! We would much rather see your application than risk missing out on your potential! We know our strength comes from our differences and shared life experiences so we are committed to offering a safe work environment, where individuals are respected. We’re proud to be known as an equal opportunities employer, so no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality, or veteran status, every applicant who meets the minimum requirements will be considered fully.
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