NHS Jobs
Location
Chertsey, Surrey | United Kingdom
Job description
To liaise with the Appointments Centre regarding outpatient clinic bookings as necessary and ensure patient follow up appointments are booked as soon as results are known and are available for clinic appointment. Monitor patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms) in conjunction with Patient Pathway Team. To highlight any potential breaches or delays in the patients pathway to the Team Leader, Patient Pathway Team or Service Manager according to the Trusts escalation policy. To liaise directly with patients to book, cancel, and rebook any outpatient appointments. To be responsible for sending out relevant appointment letters and cancelling/rebooking patients follow-up appointments. Responsible for checking all clinic letters are completed accurately (Dictate IT), printing and outcomes actioned and recorded on Cerner. Dispose of outstanding uncashed clinic outcomes on Cerner. Monitor overbooking of clinics and arrange additional clinics to meet 18 week and cancer targets in conjunction with clinicians and Service Managers. To monitor Departmental emails inbox(s) and action accordingly. Cancel Clinics for Consultants. General: Deal with patient queries effectively by telephone, letter, and email. As part of a team with other Clinical Office Administrative Co-ordinators, provide secretarial/admin cover from Monday to Friday each week within each specialty. Have the ability and commitment to work as a team member and be able to adhere to strict deadlines.
Job tags
Salary
£26.41k - £28.98k per annum
