Trainer (Customer System Support)

Location

Derby, Derbyshire | United Kingdom

Job description

Blue Arrow Derby is proud to be working in partnership with a client who specialise in in using unique bespoke software and cleverly designed strategic marketing packages, to generate and nurture leads for clients within the property industry to capitalise and expand their market share. They are now looking to recruit a Trainer to join their team on a full-time permanent, based at their offices in Derby.

There is an option to work hybrid (2 day at home, 3 day a week in the office) but this will only be after a successful probation period has been completed. Therefore, you must still be able to travel and live locally to the offices in Little Eaton, Derby to be considered for this role.

About the Trainer Role

Our client is seeking technical trainer to lead the delivery and execution of sales and customer success onboarding and training programs. You will partner with sales, customer success, support, client communications and digital-design and others to ensure that your customers are equipped with the most effective go-to-market marketing strategy using our platform.

Your day-to-day will consist of various elements such as starting the day with a single new customer on their first ever training session, to then go on and lead an online seminar on a new feature for a selection of your customers and then finishing the day catching up on your admin and completing project work.

You will work in a flow with a customer success manager and between you, you will own and be accountable for the success of the customers within it. You will also work with other trainers in your team to build and iterate training packages and offering, be that for internal use or external use.

Hours: Monday - Friday (9:00am - 5:30pm) - 37.5 hour per week

Salary: £25,000 + bonus

What will I be doing in the Trainer role?

• Deliver live and virtual onboarding and training programs for customers on 1-2-1 and webinar-type forums.
• Support the wider business and our customers to understand the full breath of the platform - including the optimisation of existing content and the creation of novel training materials.
• Own the outcomes of your training programs: working closely with the Customer Success Manager and Communications Managed Executive, ensure that your training is increasing product adoption and ROI.
• Be accountable for the set-up of new customers: attention to detail and understanding of software will enable you to deliver a best-in-class onboarding experience and ensure the customer hits the ground running.
• Recognise when an up-sell opportunity presents itself: though understanding the customers' requirements and goals, you will be able to suggest other products and features that the customer should consider.
• Deliver top-notch internal customer service: By keeping up to date, detailed and accurate records of your interactions with the customer, you will support your colleagues to deliver excellent results to the customer.
• Travel to other offices to conduct regional trainings and workshops.

Responsibilities

• Manage the onboarding process for new accounts by both telephone and site visits throughout the UK.
• To conduct both online & on-site training, from one-on-one sessions to large groups of delegates on every aspect of the system.
• To demonstrate ROI from the outset.
• To ensure new accounts are implemented and trained to a high standard.
• Customer liaison and inputting information into the CRM database to track record of all correspondence and account changes.
• Upselling of other products to increase revenue.
• Make regular contact with clients via telephone calls, online meetings, and on-site visits.
• Assist in customers' marketing communications where needed.
• Assist in dealing with queries and technical calls, logging tickets, and overseeing them through to completion.
• Building strong customer relationships with users and stakeholders.
• Always present the company and yourself in a professional manner to customers.
• Highlight and arrange testimonials and case studies from new customers.

What will I bring to the Trainer role?

• Previous training project/Account management / client services / experience ideally within system usage.
• Experience of the property industry is desirable but not essential.
• Marketing platform experience would be desired.
• Strong interpersonal and communication skills.
• Excellent presentation skills.
• Ability to travel UK wide with possible overnight stays.
• A full UK driving licence.
• Good Microsoft Office and ideally CRM knowledge.
• A can-do attitude and will be highly self-motivated.
• The ability to see tasks through to completion.
• Good customer relationship building skills.
• Great organisational and multi-tasking skills.
• ·he ability to identify upselling opportunities of new features.

Where is the Trainer role based?
The role is based in Little Eaton, Derby, therefore if you live in Derby or the surrounding areas, and are flexible with travel, then this is only a short distance. The client is also a short walk from the local bus stops. Free on-site parking available. There is an option for hybrid working 2 days a week at home after passing a successful probation period.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Job tags

Salary

£25k per annum