Appointments Officer / Administrator
Location
Bognor Regis, West Sussex | United Kingdom
Job description
What's involved with this role:
QAD 1664/1402
Role: Appointments Officer / Administrator
Contract Length: Anticipated 3 months
Hours: 37.5 or PT hours considered
Location: Bognor Regis Campus, PO21 1HR, Hybrid Working – 2 days per week on-site
Pay Rate: £10.42 PAYE per hour
Hybrid Working – 2 days per week on-site
Basic DBS Required for this role
OH Assessment required
Summary:
To provide an efficient, high quality appointment reception and booking service across all the modalities of the Radiology Department. Role based predominantly within the Bognor Community Diagnostic Centre with rotation as required to St Richard’s Hospital.
Ensure the smooth running of all Bognor CDC reception and utilise appointing knowledge to maximise utilisation of all available appointments in the CDC and main hospital.
Radiology book across many modalities – CT, Fluoroscopy, Interventional Radiology, Nuclear Medicine, MRI, Ultrasound both non obstetric and obstetric and X-Ray. Reception duties will be required.
Main Duties and Responsibilities;
Work closely with the Administration Team Leader, Consultants, Superintendents and Senior Medical Staff, Sonographers and Radiographers to contribute positively to the effectiveness and efficiency of the team.
Ability to deal with all queries effectively in a sensitive manner from both Trust staff and general public, some of which may be complex. Communication may be via email or telephone involving staff, patients or relatives, GPs and other healthcare professionals.
Communicate with patients in a sensitive, confidential and tactful manner; some of the issues can be of a complex and contentious nature.
Attend regular team briefs and huddles and ensure any duties are carried out as requested.
Cancel and rebook lists at short notice due to mechanical breakdown or unexpected last minute unavailability of staff. Make appropriate judgements on where to rebook the patients taking into account the urgency and availability.
Interpret referrals ensuring that the patient is appropriately prepped and booked onto the correct list. Analyse and judge the urgency of referrals and bring them to the attention of the various Superintendents/Consultants within the department and expedite accordingly.
Plan own work for the day to utilise all appointment spaces efficiently taking into account last minute availability and cancellations so that there are no wasted appointments.
Booking of patient appointments via the computerised radiology information system (CRIS) for all modalities.
To participate in the transfer and communication of Patient images via electronic processes.
Experience / Qualifications;
CGSE or equivalent in English and Maths. Educated to at least NVQ Level 2 or equivalent level of competence,
Competent in a range of packages including MS Word and MS Excel
Experience of clerical duties
Experience of working with people both over the phone and face to face.
Knowledge and awareness of confidentiality issues relating to the Data Protection Act and Computer Misuse Act
Able to plan work, set priorities
Ability to concentrate for long periods maintaining accuracy.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
Your availability to work either immediately, or at short notice.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Please refer to the Role Requirements section above - your CV must address the requirements listed.
Other preferable/desirable details to include on your CV, if applicable:
Any local authority/public sector experience
Any relevant qualifications held or being studied for.
If you are interested in this role, please email your CV back to
[email protected] 1
Job Ref: QAD 1664/1402
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
Job tags
Salary
£10.42 per hour
