NHS Jobs
Location
Bedford, Bedfordshire | United Kingdom
Job description
Effective delivery and discharge of Operator duties utilising the Trusts various Telephony systems across Hornbill and Unify platforms. Provide advice on Telephony systems both in and out of hours Undertake lone working duties as part of a rotating shift pattern for long periods of time. Troubleshoot basic network across both voice and data networks issues affecting Trust users. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Basic Active Directory knowledge; c Provide or receive complex/sensitive information i.e. Major Incident, Deaf Help or other clinical/non clinical information to users; be able to communicate this information in a manner that it is understood. Collate, Input and maintain accurate information on Trust systems using Microsoft tools; Word and Excel with the ability to manipulate data to provide reports as and when required. Work independently or as part of the team, in a pressured environment with the ability to use own initiative where policy or procedure may be absent.
Job tags
Salary
£22.82k - £24.34k per annum
