Customer Service Supervisor

Location

Grantham, Lincolnshire | United Kingdom

Job description

Company Overview: Golden Everest Group is a family-owned wholesaler of high-quality restaurant
food items, dedicated to providing exceptional products and services to our diverse clientele. We
take pride in delivering premium food solutions that meet the unique needs of our clients.
Position: Customer Service Supervisor
Location: Grantham, UK
Job Type: Full-time
Job Overview: As a Customer Service Supervisor at Golden Everest Group, you will play a crucial role
in ensuring the satisfaction and loyalty of our valued restaurant customers. You will lead a team of
customer service representatives, overseeing daily operations, resolving customer issues, and
fostering positive relationships. The ideal candidate is a strategic thinker, an effective
communicator, and has a passion for delivering outstanding customer experiences.
Responsibilities:
Team Leadership:
• Lead and inspire a team of customer service representatives.
• Provide training, guidance, and ongoing support to ensure the team's success.
• Foster a positive and collaborative team culture.
Customer Relationship Management:
• Build and maintain strong relationships with restaurant clients. Travel may be required.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Proactively identify opportunities to enhance customer satisfaction.
Operational Excellence:
• Oversee day-to-day customer service operations, ensuring efficiency and accuracy.
• Develop and implement customer service policies and procedures.
• Collaborate with other departments to streamline processes and improve overall customer
experience.
Problem Resolution:
• Investigate and resolve customer complaints or issues in a timely and effective manner.
• Identify recurring problems and implement preventive measures.
Performance Metrics:
• Monitor key performance indicators (KPIs) for the customer service team.
• Analyse data to identify trends, areas for improvement, and opportunities for growth.
Communication:
• Collaborate with sales, logistics, and other teams to ensure seamless communication and
coordination.
• Communicate important updates, promotions, and product information to customers.
Key requirements:
• 3-5 years’ experience in a customer service management role, preferably in the food
industry.
• Driving licence required
• bachelor’s degree in business administration, Hospitality, or a related field more importantly experience is must
• Familiarity with CRM systems and customer service software.
• Must have full professional proficiency in English, Nepali, and Hindi
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with the ability to use data to drive decision-making.
How to Apply:
Interested candidates should submit their resume to [email protected]. Please include
"Customer Service Supervisor Application - [Your Full Name]" in the subject line.
Golden Everest Group is an equal opportunity employer. We celebrate diversity and are committed
to creating an inclusive environment for all employees.

Job tags

Salary

£26.7k - £30k per annum