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Complaints & Correspondence Officer


CRA GROUP LIMITED


Location

Lewisham, Greater London | United Kingdom


Job description

6 months contract with a local authority

Job Summary:

· To produce information pertaining to the services offered by Housing Services.

· To deliver an effective and responsive ‘communications, enquiries and complaints’ service

to all customers for the whole of Group.

· To provide management and monitoring of the processing of complaints and official

correspondence to Housing Service.

Key Duties/Accountabilities:

· To produce and publish written information pertaining to the services offered by Housing to

members of the public, including newsletters, leaflets and online content.

· To develop and maintain web content for the housing options service

· To maintain the Online Enhanced Housing Options Module content

Essential Experience Required:

· Experience of working with or alongside Housing Options Solutions

· Experience of producing written content for a wide and varied audience

· Experience of incepting projects and seeing them to a finish

Essential Qualifications Required:

· Sufficient standard of education to include excellent level of numeracy and literacy.

Additional information to note:

· Hybrid working arrangements. 2 days per week in the office

·09:00am – 17:00pm

·35 hours per week

The closing date for this position is 23/02/2024


Job tags

Full timeContract workWork at officeLocal areaHybrid work2 days week


Salary

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