Service Advisor Apprentice - Milton Keynes
KIA MOTORS UK LTD
Location
Stratford, Greater London | United Kingdom
Job description
What you will do in your working day
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include but not be limited to the following:
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
The training you will be getting
Level 3 Customer Service Specialist Apprenticeship Standard, which includes:
- Level 1/2 functional skills in maths and English (if required)
- End-Point Assessment (EPA)
- Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course
- Customer Service apprenticeship standard
What to expect at the end of your apprenticeship
- A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless
- By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership
Job tags
Salary
£11k per annum
