Location
Newcastle upon Tyne | United Kingdom
Job description
The Instant Group are hiring!
We are The Instant Group, where work gets smarter for all: employees, businesses, and the planet.
As the world’s largest flexible workspace market, we take pride in...
- Providing over 250,000 organisations around the world with office space, coworking memberships, virtual offices, or meeting rooms
- Delivering the latest flex market data and insights
- Offering expert consulting services on portfolio strategy, procurement and sustainability
- Empowering 20,000+ landlord, operator and investor partners to capture flex workspace demand, boosting revenue (up to 30%) and asset efficiency
By seamlessly connecting supply and demand with data-driven solutions, we redefine work, helping businesses thrive worldwide. We shape the next generation of work so that you can achieve your best work life, every day.
Our clients (Prudential, Booking.com, Shell, Jaguar Land Rover, GSK, Hines...) trust our team across virtual and real-life offices globally, from London, Paris and New York, to Hong Kong, Singapore and Sydney.
Joinour dynamic organisation, awarded one of the ‘Best Places to Work in Property’ and continuously featured in the ‘Sunday Times HSBC International Track 200’. Build your career where innovation and connectivity meet, where we solve challenges and grasp opportunities together.
The Role
The Instant Group are seekingan Account Manager to join our team in Newcastle to act as a key contact for several key accounts as well as leading and managing serviced office transactions for these accounts.
Within the role you will gain a full understanding of the client’s business, their standards, requirements and expectations to ensure that flex solutions are delivered to meet these needs, timescales and client budgets.
You will also be expected to identify opportunities for selling additional Instant services to clients. You will integrate seamlessly with the client contacts while still adhering to Instant’s values and keeping an eye on the commercial aspects of the contract.
What will you be doing?
- Work as part of a team to ensure the successful introduction, implementation and ongoing delivery of contracts or services and the successful extension/renewal of existing contracts or services.
- Work as part of the Client global account team & be responsible for managing the day-to-day client issues and requests, maintaining the client relationship, developing additional revenue streams and retaining the account
- Recognising opportunities for selling additional services and support the coordination of them within our business
- Manage Clients’ lease administration across a global portfolio to ensure timely completion of renewals
- Work with the Client Account Team to put together an ADP for each client
- Responsibility for ensuring each client receives the contracted services with exceptional customer service and delivery
Who are we looking for?
- Alignment with our company behaviours: Play To Win, Own Your Outcome, Solve It Together, Help Each Other Grow
- Excellent relationship building skills, with the ability to challenge, influence and give advice to clients and create positive working relationships at all levels with internal and external parties
- Proactive, flexible and hands on, with problem-solving abilities that inspire confidence & trust
- Engaging personality, with confidence in your abilities but a willingness to learn & improve
- Account management/development experience
- Individual who can ‘think’ and ‘do’ – and isn’t precious about getting their hands dirty
- Team player who is able to work on own initiative
What’s in it for you?
- Competitive pay scales reviewed annually
- Discretionary annual company bonus
- Private healthcare and life cover
- Hybrid working with a focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
- Bespoke training programmes and our bespoke ‘Instant Learning’ portal
- Reward Gateway (discounts!)
- Wellbeing Centre
- Global Employee Assistance Programme
- Brilliant colleague recognition scheme, with quarterly and annual ‘Let’s Celebrate’ awards (with great prizes!)
- Generous referral scheme
- Laptop / tech provided
- Early finish on a Friday!
At The Instant Group, we prioritise our people and our clients. We are committed to fostering diversity, equality and inclusion, providing equal opportunities in all aspects of employment. Our goal is a workforce that truly reflects society and our customers, creating an environment where every employee feels respected and empowered. When hiring or promoting from within, we see diverse experiences from a variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity.
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