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Location

Llantrisant, Rhondda Cynon Taf | United Kingdom

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Job description

About us

Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Introduction

We are seeking a highly skilled and experienced Technical Claims Manager to oversee and manage the technical proposition of our Property and Casualty claims process within our organization predominantly within our TPA and Desktop Loss Adjusting areas. Whilst both classes are desirable Property is the key area. The candidate will work alongside the UK Technical Claims Manager (Field) and Heads of internal Operations and Field.

The successful candidate will be responsible for reviewing, investigating, and resolving complex claims, ensuring compliance with industry regulations, and providing exceptional customer service to clients and stakeholders. The role will take the lead in Technical Complaint resolution.

The Technical Claims Manager will also play a key role in developing and implementing claims strategies, analyzing data to identify trends, and continuously improving the claims handling process through active coaching and mentoring internal claims adjusters and working with the Technical Field Manager to ensure external adjusters are meeting technical development requirements.

Location – Hybrid role so UK wide but will be expected to attend Llantrisant, Tamworth and Ipswich locations regularly. If located near any of those locations that is ideal.

How you'll make an impact

• Manage the end-to-end technical claims process for internal UK property and casualty claims, ensuring timely and accurate resolution.
• Review, assess, and investigate complex claims, determining coverage, liability, and settlement options.
• Collaborate with internal teams, particularly compliance and Learning and Development , to ensure effective claims & compliance management.
• Provide guidance and support to claims adjusters, coaching them on best practices and ensuring consistent, high-quality claims handling.
• Monitor claims activities to identify trends, emerging risks, and areas for improvement; develop and implement appropriate strategies to mitigate risks. This will include the Internal Quality Assurance programme.
• Stay up-to-date with industry regulations, legislative changes, and emerging trends in property and casualty claims management.
• Build and maintain strong relationships with clients, brokers, and external service providers, ensuring exceptional customer service delivery.
• Prepare and present reports on technical claims performance, key metrics, and trends to senior management, providing recommendations for improvement.
• Ensure compliance with internal policies, procedures, and regulatory requirements throughout the claims handling process.
• Foster a positive and collaborative work environment, promoting teamwork, continuous learning, and professional development.

About you

• Solid claims experience gained in a Technical role either with a Chartered Loss Adjusting business or technical claims department of an insurer / underwriter / supplier.
• Extensive experience (5+ years) in property and casualty claims management, preferably within the UK market.
• Strong technical knowledge of property and casualty insurance policies, coverage, and claims handling practices.
• In-depth understanding of UK insurance regulations and legal requirements related to claims management.
• Excellent analytical and problem-solving skills, with the ability to make sound decisions in complex claim scenarios.
• Proven track record of effectively managing and resolving high-value and complex property and casualty claims.
• Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
• Strong leadership abilities, with experience in coaching and developing a team of claims professionals.
• Proficiency in claims management systems and other relevant software applications.
• Professional certifications such as CII / CILA / BDMA or equivalent are highly desirable
• Knowledge of the Lloyd’s and London Market desirable but not essential.

What can Gallagher Bassett offer you?

• Fully funded Qualifications, and Learning and Development Courses
• 25 Days Annual Leave, Plus Bank Holidays
• Pension Package
• Subsidised Gym Membership
• Life Assurance
• Group Income Protection
• Season Ticket Loans
• Gallagher Benefits Choice Portal
• Employee Stock Purchase Plan

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Additional information

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require any reasonable adjustments with your application, please get in touch with [email protected] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

If this sounds like somewhere you’d like to join, we'd love to hear from you!

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Job tags

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Salary