Location
Derby, Derbyshire | United Kingdom
Job description
A leading Pride Park Finance client are recruiting for a Complaints Administrator
Permanent Hybrid role - Salary £23k
Duties:
- Log customer complaints in line with the Financial Conduct Authority
- Record and track incoming complaints to provide a clear audit trail of complaint management.
- Manage the complaints team inbox and respond to all queries
- Work closely with other members of the Compliance function
- Escalate areas of concern to avoid customer detriment or risk of fraud.
Key Skills
- Professional approach
- Excellent relationship building skills
- Confident telephone manner with good objection handling skills
- Self-motivated with a positive and "can-do" attitude
- Advanced excel skills
- Excellent verbal and written communication skills
- Financial Services background
Please click to apply or call 01332 363000 for more information.
Job tags
Salary
£23k per annum
