Level 4 Technical Support Apprentice

Location

Oldham, Greater Manchester | United Kingdom

Job description

About us

With over 12 years of industry experience, we’re a grown, well-established and trusted strategic I.T. partner to a wide range of organisations and in-house teams. We advocate an open, friendly, and fun working environment.

Our work environment includes:

• Modern office setting
• Growth opportunities
• On-the-job training
• Relaxed atmosphere
• Regular social events
• Company perks
• Lively atmosphere

Our company is looking for entry level or higher technical support candidates to support our fast growing customer base.

You will be working towards a Cloud Network Specialsit quailfication. Desired personal qualities:

• Enthusiasm for IT
• Eager to learn
• Good communicator
• Team player

The Role We are excited to be recruiting an IT Helpdesk Support Technician. Supporting our external customers, you’ll be dealing with 1st and 2nd line support enquires (mainly M365 related) providing first time fixes, where possible, to agreed SLA’s.

Place of Work This role will be based at Foresight Business Solutions, Hollinwood Buisenss Centre, Oldham but may also require occasional travel to other places of work in line with roles and responsibilities.

Key Roles & Responsibilities:

• Acting as the initial point of contact on the Service Desk.
• Ensuring the maintenance and support of the client's IT infrastructure, and delivering effective desktop support to all business users.
• Providing application support to external customers.
• Swiftly and efficiently resolving IT-related issues.
• Handling administrative tasks for client new hires and departures.
• Managing equipment assets.
• Configuring and setting up new laptops, desktops, and mobile/tablet devices.
• Recording and maintaining logs for desktops and laptops.
• Creating and upkeeping documentation for the IT Infrastructure

The IT Helpdesk Support technician is expected to fulfill the following :

• Proficiency in 1st line support.
• Extensive experience in Office365 Administration.
• A proven track record in providing customer support both over the phone and in-person.
• Competence in ticket management.
• Proficiency with Windows 10.
• Familiarity with Server 2012/2016/2019.
• Knowledge of Linux.
• Competence in Active Directory, group policies, and principles.
• Proficiency in networking hardware and software, including network hardware and phone patching.
• Ability to work effectively both independently and as part of a team.

Experience:

• Technical support: 2 years (required)
• Microsoft 365: 2 years (required)

Important Information:

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

*You will be subject to DBS checks.

*You will need a full UK Driving Licence.

Job Type: Full-time

Salary: £21,000.00-£24,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• On-site parking
• Profit sharing
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Work Location: On the road

Job tags

Salary