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Location

Glasgow | United Kingdom

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Job description

Broker Retention Specialist page is loaded

Broker Retention Specialist

Apply remote type Hybrid locations Glasgow, Scotland time type Full time posted on Posted Yesterday job requisition id 24000429

Retention Specialist

Cigna is a global organisation with over 74,000 employees worldwide offer longevity, stability, and an opportunity to carve out a successful and rewarding career.

Due to the rapid growth and expansion of our Global IPMI business, we are now looking to recruit a Renewals and Retentions Broker Specialist to join our busy team.

The successful Renewals and Retentions Broker Specialist will be responsible for managing policy renewals, upselling of policies, and ensuring delivery of persistency target across the business line and working with management to establish robust process around the renewals and retentions side of the business.

We offer uncapped monthly bonus, a yearly team bonus and hybrid working.

Main Duties / Responsibilities

• Work hand in hand with our brokers in you to improve renewal and retention rates.
• Drive performance improvement specifically relating to persistency including Renewal Retention, Cancel from Inception, and mid-term cancellations. 
• Upselling of policies to existing broker customers.
• Work with management to design, propose and implement innovative solutions to enhance performance.
• Mange added debt with Brokers to ensure loss of policies is at an absolute minimum.
• Drive the broker contact strategy, alongside Marketing, to deliver elevated levels of customer satisfaction and use of propensity models to identify potential leavers. 
• Investigate, present and where appropriate implement enhancement initiatives to secure positive impacts across persistency and customer satisfaction metrics. 
• Monitor and report on work levels and control workflow.
• Identify shortfalls in process performances and work with quality/business teams contributing o improvement related projects where necessary so that the continuous cycle of improvement is maintained. 
• Provide regular reporting and information around key metrics, including presenting this to members of senior management where required.

Skills & Experience

• Strong customer focus with ability to identify and solve problems.
• Must have a proven track record in retentions or sales.
• Strong interpersonal skills with excellent written and verbal communication 
• Ability to exercise judgement. 
• Ability to organise, prioritise and manage workflow. 
• The ability to work well in a team environment. 
• Basic system navigation and Microsoft application skills
• Regulatory awareness
• Preferable experience of an B2B retentions/sales process

In return we offer uncapped commission, a yearly team bonus, and you will be joining a global fortune 100 company that has prides ourselves on internal promotion, staff wellbeing and we offer a first class benefit package, so if you think you would be a great Renewals and Retentions Broker Specialist then send me your CV straight away.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.

Join us in driving growth and improving lives.

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Salary